Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,8 Service et personnel
4,1 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The entire staff is top notch
par un voyageur
Publié le 30 juin 2024 sur Hotels
par un voyageur
Double check prices of activities
Publié le 26 juin 2024 sur HotelsThis was a wonderful stay in that the location was beautiful, the room was very nice, clean and comfortable, and it was amazing to be able to be able to walk right out the door to a variety of hiking trails. We were very happy with everything until we went to check out and were told that the night hike we had verbally been told by a staff member was $40.00 USD was actually $106.00 USD. While I'm not exactly sure what happened as far as the miscommunication, I do know that the two staff members we spoke to regarding our shock were not at all helpful except to say we should have known what the real price was, and that is the amount they charge. I do take some responsibility for not asking multiple times and/or multiple people what the price was before attending the very underwhelming hike, but I don't feel that as a guest we should need to triple check everything we are told by the staff. If they had made any effort whatsoever to help make us feel like they understood that a miscommunication happened, we would have left with a positive impression. Instead our feeling upon leaving a five night stay was of upset and confusion.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Reservations Manager Bocawina Rainforest Resort, Gestion de l’hôtel
Hello Megan,Thank you very much for your review. We appreciate your feedback and will investigate the issue with the hiking adventure offered to you during your visit.Please note that our pricing for onsite hikes starts at 65, with night hikes priced at 70 per person and 95 for two people (plus taxes). We do not have any adventure packages priced at 40. The only service we offer at that rate is our land transfer to Hopkins or Dangriga.It seems there may have been a mix-up, and we will be discussing this with our staff to identify where the miscommunication occurred. We apologize for the inconvenience and will ensure this issue is resolved promptly.Thank you for bringing this to our attention.
par un voyageur
Publié le 16 mai 2024 sur Expedia
The resort is located with the Bacawina rainforest
There are plenty of worthwhile tours or you can hike on your own. The trails are maintained by National park rangers
It is a safe place- there was no evident crime or any immediate danger from the wildlife
Definitely bring bug spray
The suite at the resort was spacious and clean, however, there is no air conditioning and it tends to be very hot and humid and not much of a breeze
The food and cocktail menu at the restaurant is lumited but the food and drinks were good
The staff is phenomenal in service, friendliness and knowledge
The tour guides are A
Commentaires de Gestion de l’hôtel
27 juin 2024 par Reservations Team, Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled you enjoyed the tours and hiking trail. We value your feedback and we hope to see you back again!
par un voyageur
Publié le 20 avr. 2024 sur Expedia
We really enjoyed our stay here. The property was beautiful. Our room was clean and really nice with a screen porch that we sat on every morning to listen to the birds. Coming from Colorado we were really hot since there’s no air conditioning but it is a rainforest so we dealt with it, had 2 floor fans and a ceiling fan. Hiking was great, trails are well marked. We did the zip line which was amazing flying at or above the canopy. I have a fear of heights but they make you feel very safe. All staff were friendly and the food in the restaurant was really good. No complaints here!
par un voyageur de Edmonton
Publié le 15 avr. 2024 sur Expedia
par un voyageur de Bristol
Publié le 30 mars 2024 sur Expedia
par un voyageur
Publié le 28 mars 2024 sur Expedia
The staff was fantastic. Incredible. Friendly and responsible. Wildlife everywhere. Activities were great. Take some care if coming during early spring as the heat can be tough. (No AC).
Steven at the bar, Vanessa at the front desk and Roberto at the adventure center really stood out.
Love d it
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Hotel room was really small for the price. Food was fantastic and the chef was super accommodating for my food allergies. Staff provided us late checkout so we could do our excursion and not have to worry about our belongings.
par un voyageur
Publié le 27 juill. 2023 sur Expedia
I liked that the property blend in with its natural surrounding.
