Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,5 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2018 par The PÁTIO Team, Gestion de l’hôtel
Dear guest,
thank you for evaluating PÁTIO Lodge. We would have been curious to know how to achieve 5 in your review. In that way we are always able to even get better.
Looking forward to meet you again. Thank you!
par un voyageur
Publié le 22 oct. 2022 sur Expedia
I was charged to my credit card $289.65 with no receipt to show what I was paying for. I emailed them and they told me it was for consumption. I didn't order any food because they had free breakfast. These people are cheating the clients. Expedia should take them off their website as one of the properties to stay at. If i was cheated how many mote people have they cheated.
Commentaires de Gestion de l’hôtel
9 déc. 2022 par Patio Team, Gestion de l’hôtel
Dear manuel,We are glad you agreed with, that this comment was not based on true and that you tried to remove the negative comment but it was too late.It's a pity that you didn't consult us about your doubts before you put it up. We are always available for our customers.PATIO never cheats its guests. We are committed to the highest standard and would never risk a negative comment for extra financial gain (you received a draft of the invoice for extras before the day of check-out to check it all is correct (it was of course and you paid by yourself, it was not an automatic charge by our system).We took care of you like family, we did a great job during your stay in our hotel to meet all your expectations, for which you thanked us during your check-out. Nevertheless, even though you apologized to us in our internal email communication, a negative comment cannot be removed by anyone and we have to live with it.We kindly ask you to clarify your concerns first before leaving a negative comment to another hotelier in the future.We wish you many enjoyable travels.
par un voyageur
Publié le 27 juill. 2022 sur Hotels
Sehr zuvorkommende Verantwortlicher der Reception, der sich nach unserer Flugstreichung den Kurzaufenthalt ausserplanmässig perfekt arrangierte. Dies insbesondere da die Gesamtflexibiltät der Mitarbeitenden nicht gegeben war. Etwas kleines Essen organisierte uns der besorgte Mitarbeiter gegen das “sehr straffe militärische” Regime. Das Hotel ist wunderschön und für einen entspannenden Urlaub in der Natur, weit ab vom Tourismus perfekt!
par un voyageur
Great stay and very welcoming lodge
Publié le 22 juin 2019 sur HotelsWe stayed in the garden loft and it was an amazing experience. The location is extremely remote and quiet and really makes you feel like you are alone on the island of Faial. The staff treated us very well and when they heard we would miss breakfast for an early ferry they made us a togo breakfast the day before and put it in our refrigerator. The lodge is family owned and are very welcoming. Great experience!!
Commentaires de Gestion de l’hôtel
27 juin 2019 par PÁTIO Team, Gestion de l’hôtel
Dear Ryan,
what a very nice feedback, that makes the whole team really proud.
Thank you!
Victor, Anja & The PÁTIO Team
par un voyageur de Seattle, WA
Publié le 14 sept. 2018 sur Expedia
Amazing hotel, fantastic staff, great food - will definitely return in the near future!
Commentaires de Gestion de l’hôtel
20 sept. 2018 par Victor & The PÁTIO Team, Gestion de l’hôtel
Dear Carrie,
thank you so much for very nice feedback! The whole team of PÁTIO appreciated a lot and wishes to see you back as soon as possible.
All the best from the Mid-Atlantic!
Victor & The PÁTIO Team
