Note fondée sur 1 560 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de texarkana
Publié le 26 déc. 2024
par un voyageur de Memphis
Publié le 24 oct. 2024 sur Expedia
Great historic hotel and spa
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Everything’s were terrible.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
All of the staff was very sweet and helpful!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Author, Gestion de l’hôtel
We're happy to hear you enjoyed your experience with our staff! We're looking forward to having you with us again!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
So dirty and out dated. Our toilet was “lopsided” and the tile and tub was very stained, the carpet was stained and buckled, and the room smelled of mildew. Our air never cooled down and I sweated all night. The paint and plaster was chipping off the walls and the ceiling in the hallway was falling apart, and I had to pay for parking because valet was full. The place is beautiful and old but really needs attention. The staff was amazing though and the entertainment and bar area/lobby was GREAT! I wanted to love it but still, it was a bit scary. It is very convenient for walking.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
par un voyageur
Come back later
Publié le 20 oct. 2024 sur HotelsThe common spaces of this hotel are amazing and historic, however the rooms and hallways need much renovation. I know they are in the process of doing a lot, but I was disappointed. Lots of paint peeling, water damage and “landlord specials”. Parking was $22/night. There’s a $15 resort fee per day, I’m not sure what that money is going to. The doors took old fashion keys which I liked, but they were also incredibly hard to open. It also slowed down check out times because of it. The bed was nice but the lamps and other furniture need to be replaced. The AC unit is probably older I am. While it did work, it needed to be cleaned. There’s no reception and the WiFi didn’t stay connected. The hallways are dark to the point of a safety concern. Also there were no signs for the stairs. The elevators took forever (mostly because of their size). The staff were incredibly helpful and friendly. When I come back to Hot Springs, I’d probably stay somewhere else until major renovations are made.
par un voyageur
Great hotel
Publié le 20 oct. 2024 sur HotelsThis hotel is beautiful. The rooms were clean and the hotel bar area was a lot of fun. Staff is friendly and helpful. Location is perfect and everything is close and a nice walk.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Yes, the property has “old” everything and with age comes wear and tear and all the things we aren’t very tolerable of when staying away from home nowadays. But, this hotel transported us back to a different place and time and we enjoyed it. It was quiet, we felt safe and the staff made the stay. The location is wonderful.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
