Ratings based on 1,137 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 27, 2024 on Hotels
It started out well - check in was busy but once w got to front desk, iit went well. Until we got to our 4th floor room. We stepped out of the elevator and smell of mariijuana was in the air. Room was clean but smelled of bleach. The sink later that afternoon started to swell with bubbles and we called the front desk who then sent maintenance staff who said that it might be the room above that is doing laundry in their sink -- but nothing was don about it. The second morning, there was no hot breakfast served since their cook called in sick that morning so everything was cold including thee breakfast muffins. Upon check out, there was no one at the front desk - some guest asked the front desk person to make copies of a document. So no one was staffing front desk and I wanted a print out of our folio since I wanted to see if all charges were correct. Th wait was too long so I just checkd out thru the Hilton app. Never staying in this hotel in Hot Springs again.
Comment from Hotel Management
Aug. 27, 2024 by GM, Hotel Management
Dear Richard, We are sincerely sorry for your poor experience. We apologize that you detected an odor of smoke as we are a non-smoking hotel and do our very best to obtain guest compliance. Additionally, we regret that you experienced a plumbing issue and that we did not fix it in a timely manner. Also, we are sorry that an unforeseen staffing issue occurred that prevented us from preparing hot breakfast items. Your experience is not typical of our hotel and we hope to have the opportunity to host you again for a more favorable stay. Thank you for choosing us and for taking the time to leave us feedback. Sincerely, Ashley Brozenic, GM
by A traveller
Posted Aug. 26, 2024 on Expedia
by A traveller
Posted Aug. 26, 2024 on Hotels
by A traveller
Posted Aug. 26, 2024 on Hotels
by A traveller
Bad Air Conditioning In Room
Posted Aug. 25, 2024 on HotelsEverything was good except the Air in Room was messed up,called maintenance & he come & did all he could but was still warm in room💔
Comment from Hotel Management
Aug. 26, 2024 by GM, Hotel Management
Dear Tammy, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for the climate control problems you encountered. We hope this will become the first of many visits. Best, Ashley Brozenic, GM
by A traveller
Posted Aug. 23, 2024 on Expedia
The rooms are old and noisy, the property needs upgrades. The area is nice, walkable to the main attractions of the town. A decent breakfast is included with the stay, but they charge separately for self-parking.
Comment from Hotel Management
Aug. 24, 2024 by GM, Hotel Management
Dear Tatevik, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Ashley Brozenic, GM
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Embassy Suites Hs, Hotel Management
Thank you for taking the time to leave us a positive review. We hope to see you again.
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Embassy Suites Hs, Hotel Management
Thank you for taking the time to leave us a positive review. We hope to see you again.
by A traveller
Posted Aug. 19, 2024 on Hotels
Everything was wonderful. Friendly staff. Easy check-in. Rooms were very clean. Hotel was quiet. Breakfast was wonderful. Omelet was delicious.
Comment from Hotel Management
Aug. 19, 2024 by GM, Hotel Management
Dear Jami, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Ashley Brozenic, GM
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by GM, Hotel Management
Dear Renee, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Ashley Brozenic, GM
