Note fondée sur 1 139 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Outdated room/ especially bathroom
Area- staff friendly
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Patricia M., Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return. Best, Ashley Brozenic, GM
par un voyageur
Publié le 5 août 2024 sur Expedia
The staff were friendly and helpful. The breakfast was yummy. The location was great! Parking was easy. There were some stains on the carpet and the rooms were dated.
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Kristi, Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind review. Please find a reason to visit again soon. Best, Ashley Brozenic, GM
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Embassy Suites Hs, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We hope you enjoyed your stay with us
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par GM, Gestion de l’hôtel
Dear Karina, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Ashley Brozenic, GM
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Embassy Suites Hs, Gestion de l’hôtel
What a great review! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact that you took the time to share these kind comments. Please come again soon
par un voyageur
Publié le 30 juill. 2024 sur Expedia
I love staying at the Embassy Suites Hotel in Hot Springs Ark. It was clean, close to downtown shopping and convient dining
Commentaires de Gestion de l’hôtel
31 juill. 2024 par GM, Gestion de l’hôtel
Dear Mary, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Ashley Brozenic, GM
par un voyageur
Underwhelming
Publié le 30 juill. 2024 sur HotelsToilet seat broken, dirty bathroom floor, breakfast- everything we got was cold, a/c unit is about to explode- woke us up several times during the night
Commentaires de Gestion de l’hôtel
31 juill. 2024 par GM, Gestion de l’hôtel
Dear Stacy, We are sorry for the poor conditions in your room and for our unsatisfactory breakfast. Additionally, I’m sorry to hear that noise pollution from the a/c unit kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Ashley Brozenic, GM
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par GM, Gestion de l’hôtel
Dear Kaprisha, It was a pleasure to have you as our guest, and we are grateful for the time you took to review our hotel. We look forward to welcoming you back when you return to the area. Sincerely, Ashley Brozenic, GM
par un voyageur
Old Room and Older Hotel
Publié le 26 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
27 juill. 2024 par GM, Gestion de l’hôtel
Dear Mark, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Ashley Brozenick, GM
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Embassy Suites Hs, Gestion de l’hôtel
Thank you for taking the time to leave us a positive review. We look forward to having you again
