Ratings based on 603 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2024 on Expedia
The view and the staff were great
Comment from Hotel Management
Sep. 24, 2024 by Brandy - Front Desk Home 2 Hot Springs, Hotel Management
Hi Anthony,Thank you for your wonderful review! We’re delighted to hear you enjoyed the view and had a positive experience with our staff. Your kind words motivate us to keep providing exceptional service. We hope to see you again soon!
by A traveller
Loved it
Posted Sep. 21, 2024 on HotelsWonderful experience from the momment we walked into the door . Beautiful lake view and nice pool area for swimming clean modern rooms.
Comment from Hotel Management
Sep. 24, 2024 by Brandy - Front Desk Home 2 Hot Springs, Hotel Management
Hi Scott,Thank you for your fantastic review! We're thrilled to hear you loved your stay and enjoyed the beautiful lake view and pool area. Your compliments about our clean, modern rooms mean a lot to us. We can’t wait to welcome you back for another wonderful experience!
by A traveller
Posted Sep. 19, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Brandy - Front Desk Home 2 Hot Springs, Hotel Management
Hi Megan,Thank you for taking the time to share your feedback! We're glad to hear that you enjoyed your stay with us. If there’s anything specific that you think we could improve to earn that extra two points, we’d love to hear your thoughts. Our team is always looking for ways to enhance our guests’ experiences.We hope to welcome you back soon!
by A traveller
Posted Sep. 7, 2024 on Expedia
This was the decent hotel for the price. We ended up checking out a day early due to a family emergency, and had booked with a prepaid non-refundable rate. Management was kind and went ahead and refunded us for the night we were unable to stay.
Comment from Hotel Management
Sep. 8, 2024 by Brandy- Front Desk Home2 Suites Hot Springs, Hotel Management
Hi Misty,Thank you for your review. We’re glad to hear that you found our management to be understanding during your family emergency. It’s important to us that our guests feel supported, and we’re happy we could assist you in this situation. If you have any other feedback or need anything else in the future, please let us know. We hope to have the opportunity to provide you with a full stay under better circumstances.
by A traveller
Posted Sep. 6, 2024 on Hotels
Comment from Hotel Management
Sep. 8, 2024 by Brandy- Front Desk Home2 Suites Hot Springs, Hotel Management
Thank you so much for the perfect rating! We’re thrilled to hear that you had such a wonderful experience with us. If there’s anything specific you enjoyed or if you have any suggestions for future stays, we’d love to hear them. We hope to welcome you back soon!
by A traveller
Posted Sep. 6, 2024 on Expedia
The breakfast was limited to sandwiches
Comment from Hotel Management
Sep. 8, 2024 by Brandy- Front Desk Home2 Suites Hot Springs, Hotel Management
Hi Quirica,Thank you for your feedback. I wanted to let you know that our breakfast sandwiches are part of the standard Home 2 Suites offering. We appreciate your understanding and hope that this didn’t detract from your overall experience. If you have any other suggestions or need anything else, please don’t hesitate to reach out.
by A traveller
Posted Sep. 3, 2024 on Expedia
Comment from Hotel Management
Sep. 4, 2024 by Brandy- Front Desk Home2 Suites Hot Springs, Hotel Management
Hi Monica,Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with us at Home 2 Suites Hot Springs. Your positive feedback means a lot to our team and serves as a great motivator to continue providing exceptional service.If you have any specific highlights or suggestions, we’d love to hear them. We look forward to welcoming you back on your next visit to Hot Springs!
by A traveller
Posted Sep. 3, 2024 on Expedia
Great stay
Comment from Hotel Management
Sep. 3, 2024 by Brandy- Front Desk Home2 Suites Hot Springs, Hotel Management
Hi Michael,Thank you for the fantastic 5-star review! We're thrilled to hear you had a great stay with us. If there's anything specific you enjoyed or any way we can make your next visit even better, just let us know. Looking forward to hosting you again soon!Safe Travels
by A traveller
Posted Sep. 3, 2024 on Expedia
Breakfast was better than most included
meals at other hotels we have stayed in.
Comment from Hotel Management
Sep. 3, 2024 by Brandy- Front Desk Home2 Suites Hot Springs, Hotel Management
Hi Jeff,Thank you so much for taking the time to leave a review! We're delighted to hear that you enjoyed our breakfast and found it better than other hotels you've stayed at. If there's anything we can do to make your next stay a 5-star experience, please let us know. We hope to welcome you back soon!Safe Travels
by A traveller
Posted Sep. 1, 2024 on Expedia
Our stay was okay. Our room was a good size, 2nd floor view was okay, no lake view from our window really. Beds were very uncomfortable, our cable kept loosing signal! The gust above us not sure if there was kids or what but alot of banging/running sounds. Definitely needs improvement on their breakfast, on the weekend it’s from 7-10am and when we went to breakfast it was before 8 they hardly had nothing, no fruit no regular milk the cereal was stale I couldn’t even eat it because they only had almond milk that is like water. Not a fan of powered eggs, they were out of waffle mix and by 830ish they ran out breakfast sandwiches for more guest. Definitely needs improvement in some shift customer service. Location was in a good area. The pool is very clean and the gym was fun to use. Location was great!
Comment from Hotel Management
Sep. 2, 2024 by Brandy- Front Desk Home2 Suites Hot Springs, Hotel Management
Thank you, Esther for your feedback and for highlighting the positive aspects of our location, pool, and gym. I’m sorry to hear that your experience was not as enjoyable as we would have hoped.Regarding the issues you mentioned, we were in the process of waiting for a delivery truck during your stay, which may have contributed to some of the disruptions you experienced. I apologize if this caused any inconvenience.We’re also reviewing our breakfast service to ensure that we offer a more satisfying variety and better quality. Your comments about the beds, breakfast, and noise have been shared with our team to help us make the necessary improvements.Thank you again for bringing these matters to our attention. We value your feedback and hope to have the chance to provide you with a better experience in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly.
