Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Perfect getaway spot!
Publié le 16 oct. 2024 sur HomeAwayThe location is perfect. The view is amazing and the home is clean and cozy. We were surprised to see that the house was stocked with all the essentials. We will definitely be back.
par un voyageur
Peaceful Retreat
Publié le 2 oct. 2023 sur HomeAwayNice view and spectacular deck. Great kitchen!
par un voyageur
A home away from home!
Publié le 12 août 2022 sur HomeAwayHouse was very relaxing and exactly what we needed. The lake access/dock was convenient for our boat and just to let the kids swim! Owners did not bother us one bit our entire stay. Everything went smoothly would 10/10 recommend!
par un voyageur
Family vacation
Publié le 1 juin 2022 sur HomeAwayAbsolutely loved our stay! The jets in the jacuzzi tub were not very strong but the whole house seemed to have low water pressure so i am sure that was all it was. We still enjoyed it. Our 6 yr old loved it. It was such a quiet location and so pretty. And we loved the ducks. We didn't catch any fish but it was nice to set on dock with a pole.
par un voyageur
Dirty and not well equipped
Publié le 17 mars 2022 sur HomeAwayAlthough we made the best of it, this property was a disappointment. The house was so dirty we don’t think any cleaning was done. We had to go to the store to buy cleaning supplies because they has none and immediately cleaned the bathrooms and kitchen. One of the bedspreads had a stain on it. I didn’t feel comfortable using anything without washing it. Shower didn’t drain well. The living room had two couches but no coffee table which meant we couldn’t easily play games or anything and because it was so dirty didn’t want to sit on the floor. Outdoor furniture was dirty and we had to wipe down quite a bit to sit on it. The location was great but as one family member said “it was a view of a skinny lake”. We did make the best of it but it was just disappointing how much we paid walking into a house that was so dirty.
Commentaires de Gestion de l’hôtel
25 mai 2022 par VrboOwner, Gestion de l’hôtel
Hi Gitta, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously.
- We followed up with the homeowner, who was surprised by your feedback, as the home is always professionally cleaned before each stay.
- Their property manager did not hear from you regarding these concerns, but they would have been happy to send the cleaning team out to reclean if needed.
- The owner let us know that they would ensure the property manager's contact information is prominently displayed onsite, so that future guests know they can reach out during their stay if any concerns arise.
Thanks for letting us know about your experience. We are confident that future guests will find this home clean and comfortable!
par un voyageur
Private home near water.
Publié le 20 déc. 2021 sur HomeAwayThis was a great property for our family. Easy to get to freeway when needed. Not to far from grocery store or dining. Relaxing.
par un voyageur
Spacious and very comfortable
Publié le 10 sept. 2021 sur HomeAwayVery nice home away from home! Everything one needs is provided. Our only thing was would liked to have had more lake access. The cove was pretty but not a great swim area. However, we took a drive over to park on lake and had a good time!
par un voyageur
Property needs TLC
Publié le 8 sept. 2021 sur HomeAwayOverall ok, but this property needs a little TLC. Patio is rotting in some places and stairs to lake are closed off because they are rotted. So lake access and dock access are very limited. Not that you would want to swim in the water in front of this property because it is at the end of the canal and all the gas and oil from the boats accumulates in this spot so the water is kind of Gross. Roof leaks, toilet paper holder fell off the wall, no broom need more basic kitchen supplies. No paper towels and barely any toilet paper or trash bags. We spent most of our time at Lake Ouachita so we were there mainly just to sleep and prepare meals, so for that purpose it worked. I think this property has a potential to be great if it just had a little more TLC
Commentaires de Gestion de l’hôtel
5 oct. 2021 par VrboOwner, Gestion de l’hôtel
Hi Sanjuanita, The homeowner takes the experience of their guests seriously, and they wanted to follow up on the items that you mention:
- The staircase is blocked off due to some parts being damaged by the unusually rainy summer
- The rest of the deck is safe, and the owner is having the entire deck replaced just as soon as a contractor is available
- Guests can still easily access the lake by using the path from the door on the other side of the stairs
- There is a cove by the home, not a canal, and gas/oil in the water has never been an issue
- A brand-new roof was installed in November 2020
- The owner provides paper towels, toilet paper, and trash bags as well as a fully stocked kitchen
We're confident that the owner will continue to provide 5-star stays for the travelers they host moving forward!
par un voyageur
Looks great until you come home with lice
Publié le 17 août 2021 sur HomeAwayThe property looked nice when we get there; things seemed in order and clean except for drug pipe and baggies we found in the rafter.
Main Bedroom ceiling fan didn't work so off to walmart we went when we were told it's on the "list of things to be fixed"... there went 70 dollars for a floor fan!
Ice Maker had to be constantly messed with to work from the door.
When we were reading the checkout instructions we noticed they didn't expect to us to put the pillow shams or comforters in the wash; they only wash the sheets after each guess and the other bedding once a. month! gross!
When we got home one of my sons and his girlfriend discovered they had lice... so 150 dollars later for special shampoo and the trauma of having to deal with head lice was not a welcoming end to our vacation.
I contacted vrbo via email asking if they would rectify the situation but no response via email.
Will have to think twice about going with VRBO! :-(
Commentaires de Gestion de l’hôtel
13 sept. 2021 par VrboOwner, Gestion de l’hôtel
Hi Ralph, thank you for your review. We wanted to pass along the following feedback from the homeowners: The home is serviced regularly by a pest control company and there is no evidence, nor has there been, of lice in the home. The home is cleaned top to bottom each time a guest leaves. It is our top priority to maintain an exceptionally clean, well-maintained property to contribute to a top experience for our guests. The owners also overnight in the home and have had no issues. We provide a maintenance contact for our guests to expedite the resolution of any issue that may arise and maintenance was never called.
As for the other issues you mentioned, there was no evidence of any items in this complaint presented. Our property is a smoke free, drug free property. All furnishings, beds, flooring, and paint is less than one year old. We were not given a chance to discuss these matters with you because you did not report any issue to maintenance. We did not hear anything from you until two weeks after your stay. There was a floor fan already provided in the master bedroom. The fan in the main area has a remote that was sitting on the coffee table. Bedding is washed every time a guest checks out, and we have multiple sets for each bed.
We are very conscientious with our property and strive for every stay to be as advertised.
par un voyageur de Ragley Louisiana
Great location
Publié le 30 juin 2021 sur HomeAwayLocated at the end of a cove, quiet neighborhood, house is nice and clean.
