Note fondée sur 371 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2024
The first room they tried to check us into was dirty. The tv kept disconnecting & channels would occasionally turn off (not the biggest deal). Cleanliness was okay at best.
Commentaires de Gestion de l’hôtel
26 mai 2024 par General Manager, Gestion de l’hôtel
Dear Sara,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
par un voyageur
Publié le 13 avr. 2024
Commentaires de Gestion de l’hôtel
14 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Teresa,We loved having you stay with us at Super 8 by Wyndham Hot Springs. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 30 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lisa,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
HORRIBLE EXPERIENCE
Publié le 30 mars 2024 sur HotelsWas awful ..
Checked in room wasn’t ready..was told room would be ready at 3..come back at 8pm and room is filthy..towels everywhere bed unmade ..go back to lobby said I could wait in the lobby while they clean the room ..30 minutes goes by room still not cleaned..they finally just put me in another room that was available the entire time ..
Commentaires de Gestion de l’hôtel
31 mars 2024 par General Manager, Gestion de l’hôtel
Dear Jason,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
par un voyageur
Publié le 29 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 mars 2024 par General Manager, Gestion de l’hôtel
Dear Samuel,We loved having you stay with us at Super 8 by Wyndham Hot Springs. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 28 mars 2024 sur Expedia
Good place , clean , friendly, close enterprise rent a car , restaurants,shopping….
Commentaires de Gestion de l’hôtel
29 mars 2024 par General Manager, Gestion de l’hôtel
Dear Dionisie,We are delighted that you decided to stay with us at Super 8 by Wyndham Hot Springs during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
par un voyageur
Be wary
Publié le 25 mars 2024 sur HotelsTook a bit to check in. The clerk was in our room watching TV! Couldn't turn volume down. Lobby smelled like lighter fluid. Someone above us moved furniture half the night. Person beside us yelled on a phone call in the middle of the night. Car honking it's horn before sunrise. No soda or snack machine. You can go to a gas station across the street if you want to cross 5 lanes on a busy street. Wasn't pleasant & hopefully won't be staying there again.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gwen,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
par un voyageur
Publié le 24 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Meghan,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 22 mars 2024 sur Expedia
Clean
Commentaires de Gestion de l’hôtel
22 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Earl,Thank you for your glowing feedback. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager
par un voyageur
Publié le 20 mars 2024 sur Expedia
It was fine for a low priced budget stay. Nothing outstanding and nothing too terrible.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelly,Thank you for your kind feedback. We're glad to hear that our hotel met your expectations for a low-priced budget stay. While we strive to provide outstanding experiences for all our guests, we understand that not every stay will be remarkable. Your comments are valuable to us as we continuously work to improve our services. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
