Note fondée sur 431 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
average in all ways
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Kathleen,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Enjoyed our stay only complaint was noisy air conditioner
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Shawn,Thank you for staying with us at Super 8 by Wyndham Hot Springs and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
We didn't get clean towels had to get them my self. Bed was not made or trash emptyed! Ask for curtain to be fixed it was riped and people could see in and it was never fixed! Will not stay here again!
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Judy,We are sorry to hear about the issues you encountered during your stay. It’s unacceptable that you didn’t receive clean towels, and that the bed wasn’t made or trash emptied. We also regret that the curtain issue was not addressed promptly. Your experience falls short of our standards, and we’ll address these concerns with our team to ensure improvements. We hope to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
The bedsare way too high short people or people with disabilities its hard to get up in the bed. Pool was very small.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Elizabeth,Thank you for your feedback. We apologize for the inconvenience caused by the bed height and the small pool size. Your comments are important to us and will be taken into consideration for future improvements to better accommodate all our guests. We appreciate your understanding and hope to provide a more comfortable experience on your next visit.Sincerely, Hotel Manager
par un voyageur de Traskwood
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par General Manager, Gestion de l’hôtel
Dear Raymond,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par General Manager, Gestion de l’hôtel
Dear Guest,We loved having you stay with us at Super 8 by Wyndham Hot Springs. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Affordable basic room. No frills. No complaints.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelly,Thank you for your great feedback! We’re pleased to hear that you found our room affordable and suited to your needs. We strive to offer a straightforward, no-frills experience that provides value for our guests. We look forward to the opportunity to welcome you back and provide another satisfactory stay.Sincerely, Hotel Manager
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mary,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Good value.
Publié le 21 juill. 2024 sur HotelsIt always a good stay here. Ive been heee before i everytime that I come back i plan to stay here. It very affordable. Its away from the hustle bustle of tourists etc. Only thing that i recommend is updating your shower towels.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Qui,Thank you for staying with us at Super 8 by Wyndham Hot Springs and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
