Note fondée sur 583 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2019 par JAY, Owner-Manager, Gestion de l’hôtel
Greetings, thank you so much for taking the time to write about your pleasant experience while staying as our guest, we hope to see you return on your next visit and wish you very safe travels. Best Regards-JAY PATEL,OWNER-MANAGER
par un voyageur
COCKROACHES!!
Publié le 20 sept. 2024 sur HotelsI got to my room and it looked clean. I took off my shoes and socks to get ready to shower and then relax after traveling for many hours. I stepped on a dead cockroach. A COCKROACH!! I grabbed all my stuff and got out of that room. I took the dead roach to the front desk and the guy at the desk laughed. I demanded a refund. He tried to offer me another room but I wasn’t staying there. I had to demand that he call a manager even though it was 11pm and give me a refund. Called Hotels.com and they refused to help me get another room. I was 1000’s of miles from home, it was after 11pm and they refused to help me get a room. Absolutely terrible customer care from HOTELS.com.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par ABVI, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We hold our team to the highest standards andregret that we didn’t meet those expectations.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Esta muy bien ubicada. Acceso a mucho lugares facilmente. Falta mucha limpieza en algunas areas comunes. Urge una remodelacion. Costo beneficio es caro respecto al servicio, lo compensa un poco con la ubicacion. Huele muy mal. Huele a viejo.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par ABVI, Gestion de l’hôtel
Thank you for taking the time to provide valuable feedback about our {{product/service}}. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par ABVI, Gestion de l’hôtel
Thank you so much for the fabulous rating. We really appreciate your stay andsharing the word about us. We look forward to hosting you soon!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par abvi, Gestion de l’hôtel
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par ABVI, Gestion de l’hôtel
Thank you so much for the fabulous rating. We really appreciate your stay andsharing the word about us. We look forward to hosting you soon!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
The property is outdated. The carpeting needs to be shampooed.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par ABVI, Gestion de l’hôtel
Thank you so much for your 3-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!
par un voyageur de Cibolo
Publié le 8 sept. 2024 sur Expedia
The only negative is that we killed 2 cockroaches. Other than that the hotel served it purpose.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par ABVI, Gestion de l’hôtel
Dear BreanneWe're glad that, overall, we were able to serve your needs during your stay. Thank you for letting us know of any cleanliness and pest concerns regarding your room. We will be sure to have housekeeping and pest control staff look into your comments. In the future, we hope that you allow us another opportunity to better accommodate you."
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par ABVI, Gestion de l’hôtel
Thank you for your ratings. We are delighted to know that you enjoyed yourstay with us and we hope to serve you soon. If there’s anything else we cando to make your next stay better, please don’t hesitate to reach out!
