Ratings based on 109 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.3 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
I was told Hotels.com is a scam.
Posted Jul. 21, 2024 on HotelsWhen I get to the hotel and check in, I show her my confirmation email the receptionist told me that Hotels.com is a scam and she has no reservations for me and no room available. She told me that I have to book at least one or two months in advance in order to get a room. Hotels.com please respond to this.
Comment from Hotel Management
Jul. 25, 2024 by Guest Relations , Hotel Management
Dear Danny,What you have described is not the experience we want our guests to have and we truly apologize for any inconvenience you experienced due to our unexpected power outage. We cannot change the past, but we hope we will have the opportunity to host you in the future so we can ensure a stay that is worthy of a perfect rating.
by A traveller
Posted Jul. 12, 2024 on Expedia
by A traveller
Posted Jul. 11, 2024 on Expedia
by A traveller
No electricity
Posted Jul. 10, 2024 on HotelsNo electricity yet still showing that they were open online and took money. Got to the hotel and she could not refund my money because they were completely out of power. Terrible experience.
Comment from Hotel Management
Jul. 14, 2024 by Guest Relations, Hotel Management
Dear Cole,Thank you for bringing your concerns to our attention and sharing your feedback. We assure you that our team will address your comments, as we never want severe matters such as what you've described to go unresolved. We wish you well and safe travels.
by A traveller
Posted Jul. 9, 2024 on Expedia
by A traveller
Posted Jun. 19, 2024 on Hotels
I didn’t get a chance to stay due to the room I had for reservations had a broken a/c unit they wanted to charge me the difference for another room I said no because why should I pay the difference due to a broken appliance that I’m not responsible for I left for another hotel down the street I felt as if they were trying to get over on me.
Comment from Hotel Management
Jun. 23, 2024 by Guest Relations, Hotel Management
Thank you for taking the time to share your thoughts. We were disappointed that you were unable to stay with us this time around. Please know that our team strives to provide a top-quality experience for all of our guests, and we will be sure to discuss your feedback to ensure this is not repeated. It's our hope that should you find you need accommodations in the area in the future, you will consider staying with us for a comfortable stay at a great value.
by A traveller
Posted May 20, 2024 on Hotels
This is a terrible hotel and staff. I was given a room and ten minutes after settling in was told to move to another room. The next room did not have a bedspread, a cable box, the door wouldn't open with the key card, and had burns and stains in the curtains. The staff was rude and unconcerned when I brought this to their attention. They told me to leave and call expedia to get a refund. Don't stay here!
Comment from Hotel Management
May 22, 2024 by Manager, Hotel Management
Thank you so much for providing us feedback on your stay at America's Best Value Inn & Suites on Highway 6 and Westpark. We apologize for the inconvenice you faced during your stay. Your remarks on the staff and cleanliness have been noted and will be improved for future stays. We do hope you give us another chance and stay with us in the future, we will be sure to not disappoint!
by A traveller
Posted Mar. 3, 2024 on Expedia
This was the worst hotel i have stayed in! As soon as we got checked my wife checked the beds as she always does there was hair stain sheets holes in the bedding the floor was dirty and covered with dust. I went downstairs and asked for fresh sheets and the gave me "clean" sheets turns out the cleaned sheets had a stain on them the next morning my wife took a shower and she wanted to use the hair dryer and the hair dryer does not work i would not recommend this hotel to anyone
Comment from Hotel Management
Mar. 8, 2024 by General Manager, Hotel Management
Dear Eric,We greatly appreciate your feedback. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to discuss your comments internally and make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
by A traveller
Posted Feb. 22, 2024 on Hotels
by A traveller
Posted Dec. 28, 2023 on Expedia
