Note fondée sur 501 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2022 sur Expedia
L’hôtel affirme assurer le transport de l’aéroport à l’hôtel et vice versa à certaines heures mais n’a pas assuré ce service à mon arrivée à l’aéroport à 9h malgré mes appels. Ce fut le début de ma déception. Le pire c’est l’absence de petit déjeuner pourtant inclus dans le prix du séjour et ceci sans aucun préavis. L’environnement est calme et très chaleureux mais on le partage avec plusieurs cafards.
Commentaires de Gestion de l’hôtel
12 oct. 2022 par Manager, Gestion de l’hôtel
Hello Jean Claude, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
par un voyageur
Publié le 4 avr. 2022 sur Expedia
TRÈS difficile de contacter l’hôtel
Free shuttle prend une éternité
Pas de resto près
Hôtel correct, sans plus
Commentaires de Gestion de l’hôtel
5 avr. 2022 par Manager, Gestion de l’hôtel
Hello Richard,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
par un voyageur
Publié le 10 mars 2020 sur Expedia
No bedding in a bed. The night clerk threw us the bed sheets and pillows when we asked for the bedding for the second bed as paid.
Commentaires de Gestion de l’hôtel
11 mars 2020 par Manager, Gestion de l’hôtel
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.
par un voyageur de Montreal
Publié le 10 janv. 2020 sur Expedia
Free shuttle. Was under renovation but still ok to go.
Commentaires de Gestion de l’hôtel
10 janv. 2020 par Manager, Gestion de l’hôtel
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our shuttle and comments about our renovation. We hope to someday have another opportunity to host your stay.
par un voyageur
Publié le 20 août 2019 sur Hotels
Piscine mal
Propre
par un voyageur
Publié le 11 juin 2019 sur Expedia
par un voyageur
Publié le 14 août 2024 sur Hotels
From top to bottom worst stay ever. Horrible check in. Horrible customer service. Place smells.
Commentaires de Gestion de l’hôtel
15 août 2024 par Manager, Gestion de l’hôtel
Hello Michael, We value your feedback and will address these concerns with our team. Thank you for bringing this to our attention.
par un voyageur
Publié le 6 août 2024 sur Expedia
It’s was gross
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello Janet L, We are disappointed to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable to us, and we will address the issues mentioned to improve our services. For any further assistance or feedback, please don't hesitate to contact our management team directly.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Balkarn S, Gestion de l’hôtel
Thank you so much for your feedback. Feedback from our much-valued guests such as yourself helps us become a better hotel. Management addresses comments from our guests to ensure better guest satisfaction for future stays with us!
par un voyageur
Publié le 4 août 2024 sur Hotels
Check in was easy and staff polite. The hotel is very run down. Our bathroom tap was not attached to the counter. The bed was very comfortable.
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback on our check-in process and staff. We're sorry to hear about the issues you encountered with the room. Your comments will be shared with our team for further review. Thank you for noting the comfort of your bed during your stay.
