Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nabina, Gestion de l’hôtel
Thank you so much for your kind and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure to have you as our guest, and we are delighted that our team could make your experience good. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Creo que tendrían que invertir en arreglar varias cosas rotas en sus habitaciones como el colchón del sofá cama y las cortinas pero en general muy limpio y organizado además es tranquilo 😁
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nabina , Gestion de l’hôtel
Thank you for your feedback. We’re glad to hear you found our hotel clean, organized, and quiet. We apologize for the issues with the sofa bed mattress and curtains. Your comments are valuable to us, and we will address these concerns to improve our guests’ experience. We hope to welcome you back soon.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The pool was unexpectadly closed because they were housing a stray dog. If I knew this I would have went somewhere else, the room was already paid for and the clerk refused to refund. The room is unkept, the sheets may or may not have been changed from the previous guests. The bathroom floor was on the same level as the shower so with every shower taken the floor flooded and was very slippery. The breakfast was ok. The channel they had on the TV was offensive. The air conditions control has been disconnected so it was freezing all night. The bed sqeaked everytime you moved. I will likely never come here again.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par sunny , Gestion de l’hôtel
We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously, and I’d like to address your concerns promptly. Could you please call our front desk at your earliest convenience? Our team is committed to resolving any issues you encountered, and we want to ensure your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Well room was bigger then i expected ac was blowing really cold. However the shower was cold and when i called the front desk they told me to adjust the shower head. Called back because of course that didnt work and the phone just rung no answer. No call back
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Nabina , Gestion de l’hôtel
Thank you for your feedback. We are pleased to hear that you found the room spacious and the air conditioning satisfactory. However, we apologize for the inconvenience you experienced with the shower and the lack of response from our front desk. We have communicated with our front desk team, and they have confirmed that they responded whenever they received a call, unless they were assisting another guest at that moment. Your comments have been shared with our team to ensure that such issues are addressed promptly in the future.We appreciate your patience and hope to have the opportunity to provide you with a better experience during your next stay.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par sunny , Gestion de l’hôtel
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! front desk, guest services.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Nabina, Gestion de l’hôtel
Thank you so much for your kind and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure to have you as our guest, and we are delighted that our team could make your experience memorable. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Very unsafe and Unclean and dirty
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Nabina, Gestion de l’hôtel
Thank you for bringing these issues to our attention. We are truly sorry for the inconvenience you faced regarding the cleanliness and safety of our hotel. Your feedback is invaluable, and we are taking immediate action to address these concerns. We strive to provide a comfortable and safe environment for all our guests and regret that we fell short during your stay. We appreciate your understanding and hope to have the chance to serve you better in the future.
par un voyageur de Dallas
Publié le 1 sept. 2024 sur Expedia
It very bad experience for stay last night. The room smell mould and humidity wet, the couch found mould. shower almost no pressure water, TV not working. It totally not open for guest.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Nabina, Gestion de l’hôtel
Thank you for your feedback. We are truly sorry for the discomfort you experienced due to the mold, humidity, low water pressure, and non-functional TV. These conditions are not reflective of our standards, and we are taking immediate steps to rectify them. Your feedback is crucial in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
par un voyageur de Silsbee
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Nabina, Gestion de l’hôtel
Thank you so much for your kind and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure to have you as our guest, and we are delighted that our team could make your experience memorable.We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 28 août 2024 sur Expedia
👍👍👍👍
Commentaires de Gestion de l’hôtel
29 août 2024 par Nabina, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our hotel. Our team takes great pride in maintaining high standards of cleanliness and service. We can’t wait to welcome you back soon on your next visit!”
