Note fondée sur 723 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel conforme à mes attentes
Publié le 27 oct. 2023 sur HotelsHotel très propre petit-déjeuner très correct. Gaufre céréales œuf brouillé saucisse pomme de terre pain confiture yaourt...et même de la chantilly pour mettre sur les gaufres..
Le hall et la cuisine pour déjeuner sont très propres.
La chambre est correcte et le lit confortable sans être non plus formidable mais c'est acceptable.
Seul petit problème cela sent la fumée de cigarette dans la chambre
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Anthony,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely,Hotel Manager
par un voyageur
Publié le 10 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thanks for your quick and short visit to our hotel. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon!
Sincerely,
Hotel Manager
par un voyageur
Publié le 28 avr. 2014 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2014 par GM, Gestion de l’hôtel
Thank you for rating our hotel.
par un voyageur
Publié le 1 nov. 2024
I had reserved a room with 2 beds as we had our grandsons with us. When we checked in they gave us a room with a king size bed with a sofa bed and the room had a couples hottub.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Hotel Manager , Gestion de l’hôtel
Dear William,Thank you for sharing your experience. We apologize for the mix-up with your reservation and appreciate you bringing this to our attention. We understand how important it is to have the right accommodations, especially when traveling with family. Your feedback helps us improve our processes, and we hope that despite this issue, you were able to enjoy your time with your grandsons. We would love the opportunity to make it right for you on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Indra,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager
par un voyageur
DONT BOOK THIS PLACE AT ALL
Publié le 17 juin 2024 sur HotelsWhen I walked on the property it smelled of Marijuana. There was a shady guy outside doing nothing.
Went to the elevator and the carpet throughout the hotel is dirty and stained.
Our bathroom had mold in it. It was also missing tiles.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We apologize for the experience you had during your recent stay. We take such concerns seriously and have already begun addressing them with our team to ensure improvements are made promptly. We strive to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations. Your comments will help us enhance our services moving forward. We hope you consider giving us another chance to exceed your expectations in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience fell short of expectations. We strive to provide exceptional service to all our guests and regret that we did not meet that standard during your stay. Your comments are valuable to us, and we will use them to improve our services. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 15 juin 2024 sur Hotels
Checking in was a little hassle. They said they couldn’t find my reservation. However, I had my confirmation number, and after they made a phone call I was good to go. Despite this, I would still stay here again.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear John,Thank you for sharing your experience with us. We apologize for the hassle you experienced during check-in regarding your reservation, but we're glad to hear that it was resolved after a phone call. We appreciate your understanding and are pleased that you would still choose to stay with us again. Your feedback is valuable, and we will work to improve our check-in process to ensure smoother experiences in the future. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 12 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for the stay and for your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 9 juin 2024 sur Expedia
Roaches. Filthy bathroom and broken shower curtain
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Andrew,We're deeply sorry for the unacceptable conditions you encountered during your stay, including the presence of roaches, a filthy bathroom, and a broken shower curtain. This is certainly not the standard we aim to uphold. Your feedback will be addressed immediately with our housekeeping and maintenance teams to rectify these issues. We hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager
