Ratings based on 921 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Frederick
Posted Aug. 22, 2024 on Expedia
Courtyard by Marriott will always be it for me.
Comment from Hotel Management
Aug. 23, 2024 by GM, Hotel Management
Dear Maudline, I can't thank you enough for writing and sharing this review. We take great pride in bearing the Marriott name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your loyalty and hope to see you again soon. Best, Dwan Lightfoot, GM
by A traveller
Posted Aug. 22, 2024 on Hotels
by A traveller
Posted Aug. 21, 2024 on Expedia
by A traveller
Posted Aug. 19, 2024 on Expedia
Room was average. And very clean. The lobby and hallways had a nauseating smell. I wanted to leave as soon as I walked in. Unfortunately, my room was non-refundable.
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Dear David, Thank you for complimenting the cleanliness of your room. I regret that you detected an unpleasant odor in our public spaces. We keep a clean hotel to ensure it is fresh and appealing to all guests. Again, on behalf of the staff and management, I'm sorry. We hope to serve you in the future better. Sincerely, Dwan Lightfoot, GM
by A traveller
Posted Aug. 18, 2024 on Hotels
Location was perfect. The breakfast was good for a hotel. All of the staff was polite. I think the shuttle should run 24/7. There were several people who needed transportation and the shuttle wasn't available.
Comment from Hotel Management
Aug. 19, 2024 by GM, Hotel Management
Dear Jasymin, It is always a pleasure that our guests enjoy their stay with us. Thank you for taking a moment to review your superb experience and share some insight on how we can improve our offerings in the future. We appreciate your feedback and hope to welcome you back soon. Best, Dwan Lightfoot, GM
by A traveller
Smooth check-in process, clean room.
Posted Aug. 18, 2024 on HotelsComment from Hotel Management
Aug. 23, 2024 by GM, Hotel Management
Dear Teresa, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean accommodations and smooth check-in process. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Dwan Lightfoot, GM
by A traveller
Posted Aug. 12, 2024 on Expedia
by A traveller
JFK blvd
Posted Aug. 11, 2024 on HotelsIt was great until the elevator stop working,my husband has bad needs and copd which neans he can't walk far, imagine having to climb the stairs, I think we should be offered half of our payment for the inconvenience, packing bags and luggage downstairs as well as up, ruined our little get away
Comment from Hotel Management
Aug. 11, 2024 by GM, Hotel Management
Dear Shenell, We truly appreciate you choosing to stay with us. We are deeply sorry that your experience was not up to our usual standards and that we inconvenienced you. Please know that this was an unusual situation and does not reflect our typical service. We sincerely hope for the chance to welcome you back and provide you with a much better experience. Sincerely, Louie Oliver, GM
by A traveller
Posted Aug. 5, 2024 on Hotels
Lay over b4 flying. Great location. Clean, good service, great facilities.
Was a smell of doobie on our floor and lift though
Comment from Hotel Management
Aug. 5, 2024 by GM, Hotel Management
Dear Vicky, We love to see 'perfect tens' on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional layover experience overall. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Dwan Lightfoot, GM
by A traveller from Suwanee
Posted Aug. 2, 2024 on Expedia
My stay was excellent,I was able to check in early
Comment from Hotel Management
Aug. 3, 2024 by GM, Hotel Management
Dear Rudolph, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Dwan Lightfoot, GM
