Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Joe,Thank you for leaving us a rating of your stay with us at Crowne Plaza Houston Galleria Area, an IHG Hotel. We work tirelessly to ensure our guests experience the best hospitality in Crowne Plaza Houston Galleria Area, an IHG Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Crowne Plaza Houston Galleria Area Management
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Cory,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Crowne Plaza Houston Galleria Area, an IHG Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Crowne Plaza Houston Galleria Area, an IHG Hotel hotel soon!Thank You,Crowne Plaza Houston Galleria Area Management
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Kanwaljit,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Crowne Plaza Houston Galleria Area, an IHG Hotel.Sincerely,Crowne Plaza Houston Galleria Area Management
par un voyageur
Publié le 12 août 2024 sur Expedia
Nice place. Convenient location.
Commentaires de Gestion de l’hôtel
14 août 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Kathleen,Thank you for your positive feedback! We’re glad you found our location convenient and enjoyed your stay with us.Please let us know if there’s anything we can do to make your next visit even better. We look forward to welcoming you back!Thank You,Crowne Plaza Houston Galleria Area Management
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Julio,We would love to know how we could have improved your stay. Once again, we are sorry for any inconvenience you faced. Our goal at Crowne Plaza Houston Galleria Area, an IHG Hotel is to provide the best lodging experience in Crowne Plaza Houston Galleria Area, an IHG Hotel, and it looks like we failed to meet that mark. It would be constructive if you could contact us and provide more context and feedback so we can improve. Thank You,Crowne Plaza Houston Galleria Area Management
par un voyageur
I am likely to stay again for business trips.
Publié le 31 juill. 2024 sur HotelsI have been staying in this hotel when I visit Houston since 2019. Good hote, convenient location, nice staff and good service. Breaktfasts are decent. But this time, the funiture in my hotel room was very worn out which made the hotel look low quality although it actualyl is not. I do believe the hotel needs refurb on some of the things. However, overall, it was ok for myself over a busienss stay However, I would not stay in this hotel with my family though.
Commentaires de Gestion de l’hôtel
1 août 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Mustafa,Thank you for your continued loyalty since 2019 and for sharing honest feedback. We’re glad you find our hotel convenient, with friendly staff and good service. It’s also nice to know you enjoy our breakfasts.We apologize for the condition of the furniture in your room during this stay. We understand how this can affect your perception of the hotel, and we appreciate your suggestion for refurbishment. We are committed to maintaining our property, and your comments will help us improve.While we're pleased to hear that your stay was satisfactory for your business trip, we regret that you wouldn’t choose us for a family stay. We hope to make the necessary updates to make you feel comfortable bringing your family.Thank you again for your feedback. We look forward to welcoming you back to Houston on your next visit.Thank You,Crowne Plaza Houston Galleria Area Management
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Jeremy,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Crowne Plaza Houston Galleria Area, an IHG Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Crowne Plaza Houston Galleria Area, an IHG Hotel hotel soon!Thank You,Crowne Plaza Houston Galleria Area Management
par un voyageur
Horrible experiencia
Publié le 29 juill. 2024 sur HotelsI was not able to stay at this hotel! I had my confirmation and everything but the hotel decided to cancel my reservation since I didn’t arrive at the time of check in. We went for a baseball game and got to hotel around midnight and they didn’t have a room for us. Even though my confirmation said I had until 2 am to check in they didn’t honor that. We had a hard time finding a place to stay since it was a busy weekend. The hotel didn’t even offer an apology or an option to accommodate us.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Claudia,We apologize for the inconvenience you experienced with your reservation. This situation is unacceptable, and we regret that we did not honor your booking as confirmed. We understand how frustrating it must have been to find alternative accommodations, especially during a busy weekend. Your feedback is crucial, and we will investigate this matter to prevent it from happening again. Please contact us directly so we can address this issue and offer a resolution.Thank You,Crowne Plaza Houston Galleria Area Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
I recommend the hotel nice staff cleanliness is on point
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Christian,Thank you for your recommendation! We're delighted to hear that you found our staff friendly and the cleanliness on point. We look forward to hosting you again and appreciate your positive feedback!Thank You,Crowne Plaza Houston Galleria Area Management
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Crowne Plaza Houston Galleria Area Management, Gestion de l’hôtel
Dear Nicole,Thank you so much for awarding us a positive rating for your stay at our Crowne Plaza Houston Galleria Area, an IHG Hotel hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Crowne Plaza Houston Galleria Area Management
