Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 déc. 2023 sur Hotels
par un voyageur
Publié le 20 déc. 2024
This was one of the worst hotel experiences I have ever had in my life. Facility staff was "okay", but not what I'd call friendly. The room was dirty. No coffee. An overall horrible stay.
Commentaires de Gestion de l’hôtel
21 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ronald,We sincerely apologize that your experience did not meet expectations. We strive to provide clean and welcoming accommodations, and we regret that we missed the mark during your stay. Your comments will guide us in improving cleanliness and service. We will also communicate the unavailability of coffee to our team to prevent such inconveniences in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Constant noise and running upstairs. Mold smell the entire stay. Looks like a repair team was next door fixing a room. A major leak in the shower head.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Romello, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Our housekeeping team is already at work to review the areas, including the showerhead's leakage. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
par un voyageur
No fue el viaje que esperábamos...
Publié le 5 oct. 2024 sur HotelsIbamos en plan familiar, nos arruinaron los planes de tardeada con la alberca cerrada. El colchón del sofá estaba pésimo, super sucio y con muchos hoyos. Nos dejaron un shampoo usado (vacío), el área está bien, pero por los hospitales, seguido se escuchan sirenas y a veces helicópteros. No funcionaba la maquina de hielo y por lo que dijeron, solo tienen 1 para todo el hotel. Por el resto, habitación limpia.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Luis, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the pool closure and the condition of the sofa mattress. This is certainly not the standard of comfort and cleanliness we strive to provide our guests, and we appreciate you bringing these matters to our attention. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements moving forward. On the other hand, we are glad that you found the room overall clean and enjoyed the surrounding area, having a satisfactory time. We understand how important it is to meet expectations in every aspect of a stay. Please give us the opportunity to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
We got there late around 8pm and there was a lot of people / homeless hanging out by the front area. We checked in and our room was filthy. The bathroom sink light was not working. The chairs was dirty and the floor was dirty as well. Overall stay was not good obviously but more on we felt unsafe. Never again to this place
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Divine, Thank you for sharing your experience with us. We sincerely apologize for the concerns you encountered during your stay. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations. We are addressing the cleanliness and maintenance issues you mentioned with our housekeeping and maintenance teams to prevent this from happening in the future. Please know that we take guest safety seriously and are working to improve the environment around our property. We appreciate your feedback and hope to earn your trust again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Staff were great, friendly and professional. Physical building is in disrepair, old mattress with worn spots where people sit or lay on it, room smelled of cigarette smoke, bathroom light didn’t work, no drain plug in the tub, sink drained slow and didn’t have hot water. The fire alarm went off early am apparently it’s not abnormal and may have been caused by the dryers being used. Firefighters confirmed it to be a frequent location to visit.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We are pleased to hear that our team made a positive impression with their friendly and professional service. However, we sincerely apologize for the numerous maintenance issues you encountered during your stay. The conditions you described are not acceptable, and we will address these concerns with our management team to ensure improvements are made. Your safety and comfort are our top priorities, and we appreciate your understanding as we work to enhance our facilities. We hope for another chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
It wasn't a good experience. It said breakfast included & they just had coffee and cereal bars. The Internet didn't work, the fire alarm set off twice as I was trying to sleep. There were roaches in the bathroom, the tv's screen was blue. Liz at the frontdesk was not very helpful and wasn't nice at all. Terrible experience here.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Trust, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you faced during your stay, particularly regarding the issues with breakfast, the internet, and the disturbances caused by the fire alarm. Your comments about the room conditions and service will be reviewed as we strive to improve in these areas. Your feedback is essential, and we regret that your stay did not meet expectations.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Hotels
It’s just adequate, water pressure in shower was very low, a/c had to be put on 60 to barely make it 70
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Pamela, Thank you for sharing your thoughts. We understand how important a comfortable environment is, and we appreciate your patience. Your feedback regarding the water pressure and air conditioning is valuable, and we will review these aspects with our team to ensure they are addressed. We hope to provide an even better experience during your next visit.Sincerely,Hotel Management
