Note fondée sur 518 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Affaire
Publié le 6 août 2022 sur HotelsUn peu d'humidité dans la chambre
Bien pour la proximite restauration
par un voyageur
Publié le 22 avr. 2018 sur Expedia
Chambre spacieuse et bien localisée pour notre voyage
Personnel souriant
Commentaires de Gestion de l’hôtel
23 mai 2018 par Pam, Gestion de l’hôtel
Thank you for your feedback. We hope to see you again soon!
par un voyageur
Amazinggg 🙌
Publié le 30 sept. 2024 sur HotelsThis was our first time in this hotel and it was one of the most comfy stays we have ever had . It was so clean and the beds were so comfy . The complimentary breakfast had alot of options for anyone and a coffe and tea bar . It was truly a great stay
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Sophia, We are thrilled to hear that your first stay with us at Fairfield Inn & Suites Houston Pasadena was so comfortable and enjoyable. It’s fantastic that you appreciated the cleanliness, comfortable beds, and complimentary breakfast options, including the coffee and tea bar. Your kind words motivate us to continue providing a great experience for all our guests. We hope to welcome you back soon for another wonderful stay!Warmest Regards,Mitchell KunzeAssistant General Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Staff was great! Rooms were clean and comfortable.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Ashley, We're so glad to hear that you had a great experience with our team and found the rooms comfortable! We take pride in providing a welcoming and clean environment for our guests, and your compliments serve as an encouragement to all of us. Your kind words mean a lot to us, and we look forward to your next visit to Fairfield Inn & Suites Houston Pasadena!Warmest Regards,Mitchell KunzeAssistant General Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Close to all major stores and restaurants.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Linda,Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being close to many stores and shopping. Thank you for being our guest. We look forward to your next Fairfield Inn & Suites Houston Pasadena visit.Warmest Regards,Mitchell KunzeAssistant General Manager
par un voyageur
Getaway
Publié le 1 sept. 2024 sur HotelsThis Fairfield hotel has been one that I have stayed in the past. Our stay was not enjoyable because of the quality of the bed. Also there was a cigarette smoking smell in our room when we checked in. Would not stay at this hotel in the future.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Eugene,Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable. Our guest rooms are smoke-free, and we appreciate you bringing this issue to our attention. We apologize for the inconvenience caused. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Warmest Regards,Mitchell KunzeAssistant General Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
Excellent customer service. Very clean rooms.
Commentaires de Gestion de l’hôtel
10 août 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Noe, Thank you for being our guest and reviewing your experience at Fairfield Inn & Suites Houston Pasadena. It's so nice to know you found your room clean and comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Warmest Regards,Mitchell KunzeAssistant General Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Ivan, On behalf of our team at Fairfield Inn & Suites Houston Pasadena, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Warmest Regards,Mitchell KunzeAssistant General Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Dario, We are pleased to receive your generous rating for Fairfield Inn & Suites Houston Pasadena. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warmest Regards,Mitchell KunzeAssistant General Manager
par un voyageur
Superior Service in Stressful Times
Publié le 15 juill. 2024 sur HotelsWe were in to visit family but most of the hotel guests were Houstonians who were without power due to Hurricane Beryl. Those I spoke with said the staff and accommodations had been excellent. That was our experience as well.
It is refreshing to see friendly, professional service still exists.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Assistant General Manager, Gestion de l’hôtel
Dear Randy, Thank you for reviewing your stay at Fairfield Inn & Suites Houston Pasadena. We are sorry to hear about the circumstances of most of our guest's trips. Your satisfaction is essential to us; therefore, we are glad you were happy with our accommodations. Knowing that our team members could make you feel comfortable and well cared for during your entire stay is gratifying. It was our pleasure to host your visit, and we look forward to hosting you again next time you are in the area.Warmest Regards,Mitchell KunzeAssistant General Manager
