Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bad story
Publié le 22 sept. 2024 sur HotelsIt is not a Marriott chain hotel standard.
During my stay for 8 days, I only got my room done 1 time.
The staff (front disk) didn’t pay attention to the gest and have no interest in helping.
Breakfast – don’t pay for it take it outside.
I hope that the management will take action on these topics.
On my next stay in Houston I will definitely choose an other hotel group.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Lisa, Gestion de l’hôtel
Dear (customer name),I’m so sorry about the recent interaction you had with one of our team members. I take full responsibility for what happened and apologize that you were not treated with the care and respect that you deserve. Here at (your company name), we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you were treated.I assure you that we’re reevaluating our customer service training and intend to review this situation with our customer service team. I hope that you can forgive us and that we can continue to do business together. Please let me know if you have any questions or need any further assistanceRegards,Lisa JonesGeneral Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
service poor, out dates needs upgrades
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Wife and I stayed 1 night for a tournament nearby. We picked this location over nearby hotels due to reviews but left pretty dissatisfied. Hotel was overbooked and lady at front desk said some people would be pretty upset not getting a room they reserved. When we got to our room it smelled of cigarettes and looked like the cleaning crew rushed to get ready. Towels were dirty sheets had stains, the smell, the bathtub was super slippery and was almost a hazard to take a shower in. Also the back door leading out to the pool was supposed to remain locked and only opened by guest key was completely open the entire stay for anyone to walk in. Very disappointed and could have stayed at the la quinta for less money and would have probably had a better experience. Will not stay again and advise others to do the same. Also met another lady staying at the same hotel that played the tournament we were in town for and she also had bad experiences there stating for the price she expected better.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Coy, Gestion de l’hôtel
Thank you for sharing your feedback with us! We appreciate you being a Bonvoy member with Marriott, and we look forward to seeing you again!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Coy, Gestion de l’hôtel
Thank you for sharing your feedback with us! We appreciate you being a Bonvoy member with Marriott, and we look forward to seeing you again!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
The good: general area offers a variety of international cuisine (Mongolian, sushi, Vietnamese, etc). Convenient and easy access to 45 fwy. Free “no frills” breakfast. The hotel is literally in front of the busy and noisy 45 fwy but our room was facing the back and there was no noticeable noise from freeway.
The bad: the hotel, in general, is tired, sad and in need of renovation! Pool tiles are cracked, loose and broken. Same as elevator floors, etc both in our room and public spaces. Parking is free but the area looks shady and doesn’t look safe.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Michael (Front Office Supervisor), Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the variety of international cuisine in the area and found our location convenient with easy freeway access. It's also great to know that you appreciated the peacefulness of your room despite the proximity to the freeway. We apologize for the aspects of your stay that did not meet your expectations. Your comments about the condition of the hotel, pool tiles, and elevator floors are taken seriously, and we are currently planning renovations to address these issues. Additionally, we will review our parking area to ensure it is as safe and welcoming as possible. We appreciate your honest feedback as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.
par un voyageur
Publié le 29 août 2024 sur Expedia
Overall I am happy with my stay. However I did have an issue with the bedsheets having stains on them twice. I was only staying for one night before a cruise so I decided to just sleep on top of the bed with towels. Other than that I did enjoy this hotel. It does need some work, but had a lovely staff, and a great smell to both the room and lobby. I also appreciated the pool and hot tub. I don't know if I went during a slow period but the hotel felt empty in a good way. I stayed her before my Carnival cruise in Galveston and would consider staying here again. But I would be worried about the bedsheets.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Michael (Front Office Supervisor), Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the variety of international cuisine in the area and found our location convenient with easy freeway access. It's also great to know that you appreciated the peacefulness of your room despite the proximity to the freeway. We apologize for the aspects of your stay that did not meet your expectations. Your comments about the condition of the hotel, pool tiles, and elevator floors are taken seriously, and we are currently planning renovations to address these issues. Additionally, we will review our parking area to ensure it is as safe and welcoming as possible. We appreciate your honest feedback as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.
par un voyageur
Great stay
Publié le 27 août 2024 sur HotelsEveryone was very friendly and helpful
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Michael, Gestion de l’hôtel
Thank you for staying with us! We look forward to seeing you again!
