Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Anastasia Dushman, Assistant General Manager, Gestion de l’hôtel
Good morningMy name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are disheartened to learn that you did not enjoy your stay, and we sincerely apologize for any inconvenience you experience. We always want to ensure we are providing our guest an enjoyable and comfortable experience and unfortunately, we did not meet your expectations. If you would like to provide further details regarding your stay, please do not hesitate to contact me as we do use all feedback as a tool to improve our product and services. Once again, we thank you for your feedback and we hope to hear from you soon.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Location
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Anastasia Dushman Assistant General Manager, Gestion de l’hôtel
Good afternoon,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are delighted to learn that you enjoyed your stay and we thank you for the rating!We will share your feedback to all team department to celebrate the great service we have provided. Once again we thank you for your feedback and we look forward to welcoming you back to Fairfield Houston the Woodlands should your next journey brings you back to the Woodlands, TX!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Anastasia Dushman, Assistant General Manager, Gestion de l’hôtel
Good afternoon,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are disheartened that your stay was not as fabulous as it could have been, and we apologize for any inconvenience that you experienced while staying with us. If you would like to provide further feedback regarding your experience, please do not hesitate to contact me, as we do use your feedback as a tool to improve our hotel. Once again, thank you for providing your feedback and we hope we will give us another opportunity to welcome you back to our hotel should your next journey bring you back to the Woodlands, TX.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Anastasia Dushman, Assistant General Manager, Gestion de l’hôtel
Good afternoon,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are disheartened that your stay was not as fabulous as it could have been, and we apologize for any inconvenience that you experienced while staying with us. If you would like to provide further feedback regarding your experience, please do not hesitate to contact me, as we do use your feedback as a tool to improve our hotel. Once again, thank you for providing your feedback and we hope we will give us another opportunity to welcome you back to our hotel should your next journey bring you back to the Woodlands, TX.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The property was having roof repairs so it wasn't a great sight but otherwise it was an excellent stay. The room was clean and the beds were very comfortable. The breakfast in the morning was good and they had an excellent oatmeal bar. We didn't try the indoor pool but it looked appealing.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Anastasia Dushman, Assistant General Manager , Gestion de l’hôtel
Good morningMy name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are delighted to hear that you enjoyed your stay and we thank you for sharing your positive feedback regarding our room and breakfast. It is always great to hear positive feedback especially to those that matter the most - you! We will share your feedback to the housekeeping and our breakfast attendant to celebrate the great service we provided.Once again, we thank you for your feedback and we look forward to welcoming you back to Fairfield Houston the Woodlands
par un voyageur
Publié le 26 août 2024 sur Hotels
The desk and the breakfast area staff were extremely friendly and helpful.
Commentaires de Gestion de l’hôtel
26 août 2024 par Anastasia Dushman, Assistant General Manager, Gestion de l’hôtel
Good afternoon,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston, the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are delighted to hear that you enjoyed your stay and on behalf of the entire hotel team, I want to thank you for sharing your positive experience you had at check -in and with the breakfast staff. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all team department as a way of celebrating the great guest experiences we delivered. Once again, we thank you for your feedback and we look forward to welcoming you back to our hotel should your next journey brings you back to The Woodlands, TX. We look forward to welcoming you back to Fairfield Houston the Woodlands!
par un voyageur de ROCHESTER
Publié le 25 août 2024
A good affordable stay
Commentaires de Gestion de l’hôtel
25 août 2024 par Anastasia Dushman, Assistant General Manager, Gestion de l’hôtel
Good afternoon,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are delighted to learn that you enjoyed your stay and we look forward to welcoming you back to our hotel should your next journey brings you back to the Woodlands, TX!
par un voyageur de ROCHESTER
Publié le 25 août 2024
The property was getting a new roof during my stay. They informed me in advance of that and didn't book me on the top floor.
Commentaires de Gestion de l’hôtel
25 août 2024 par Anastasia Dushman, Assistant General Manager, Gestion de l’hôtel
Good afternoonMy name is Anastasia Dushman, Assistant General Manager at Fairfield Houston, the Woodlands. Thank you for staying with us and providing us your honest feedback. We are delighted to learn that you enjoyed your stay, and we thank you for sharing your positive feedback. We will share your feedback to all team department to celebrate the great customer service we provided during your stay.Once again, we thank you for your feedback and we look forward to welcoming you back to our hotel should your next journey brings you back to the Woodlands, TX.We look forward to welcoming you back to Fairfield Houston the Woodlands!
par un voyageur
Publié le 25 août 2024 sur Expedia
breakfast was good.
Not happy about having to pay 12.00 to park at the hotel. That should be stated at the booking process
Commentaires de Gestion de l’hôtel
25 août 2024 par Anastasia Dushman, Assistant General Manager, Gestion de l’hôtel
Good morning,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. While we are delighted to learn that you enjoyed your stay, we sincerely apologize regarding our parking charges. Currently, for any reservation that is under three days, we do charge a 12.00 parking fee. While we understand our parking charges can sometimes be a concern for our guests, rest assured, we continuously assess and adjust our pricing to ensure it reminds fair and competitive within the market. While we strive to balance our operational costs and maintain a profitable business, we will certainly consider your feedback,, ensuring they meet the needs and preferences of our esteemed guests such as yourself. Once again, we thank you for your feedback and we hope this experience will not deter you from choosing us again should your next journey brings you back to the Woodlands, TX.
par un voyageur de Mexico
Publié le 22 août 2024 sur Expedia
Todo excelente
Commentaires de Gestion de l’hôtel
25 août 2024 par Anastasia Dushman, Assistant General Manager, Gestion de l’hôtel
Good afternoon,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are delighted to learn that you enjoyed your stay and we look forward to welcoming you back to our hotel should your next journey brings you back to the Woodlands, TX!
