Note fondée sur 228 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Lisa! We’re delighted to receive your 10 out of 10 rating! It’s fantastic to hear that everything about your stay was flawless. Your kind words are a great compliment to our team and inspire us to maintain our high standards.Thank you for choosing us, and we can’t wait to welcome you back!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The room they gave me A/C wasn’t working had to switch to another room then the elevator was not working they had remodeling going on the pool was out of service. It would have been nice to know all this was going on before we booked.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ana! We’re sorry to hear about the challenges you encountered during your stay. It’s disappointing that the issues with the A/C, elevator, and pool affected your experience. We recognize the significance of a seamless and delightful visit, and we express our regret for any disruption resulting from the ongoing refurbishments. Your feedback is valuable, and we will use it to improve our communication and services in the future. Thank you for bringing this to our attention.
par un voyageur de Nacogdoches
Publié le 21 sept. 2024 sur Expedia
Fun time great service
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello Welton,We are thrilled to hear that you had a fun time and experienced great service during your stay! Our team always strives to provide excellent guest experiences. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Warning ⚠️ Do not stay here. It stunk like mildew. AC was not working well. Walls were stained. Construction outside. Doors stayed opened. Anyone off the streets could walk in. Unsafe for my family and I throughout the night. Checked out early bc they wouldn't allow my dogs even though website says pet friendly and would not reimburse me for the nights we didn't stay. Would not cooperate with us.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Michelle! We deeply regret to hear about the issues you encountered during your stay. It’s concerning that the cleanliness, safety, and service didn’t meet your expectations. We understand how frustrating it must have been to face these problems, especially with the misinformation about our pet policy. Your feedback is valuable, and we’ll use it to address these concerns with our team to prevent such experiences in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
with no room service, extra coffee and condiments would have been appreciated
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Arden! Thank you for your feedback. We appreciate your suggestion about having extra coffee and condiments available, and we will take this into consideration for future improvements. We're glad you had a positive experience overall and look forward to welcoming you back!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear valued guest, thank you for your perfect 10 out of 10 rating! We’re thrilled to know that you had a wonderful stay. Your feedback truly motivates our team to continue delivering outstanding service.We can’t wait to welcome you back for another exceptional visit. Thanks for staying with us!
par un voyageur
Publié le 27 août 2024 sur Expedia
It was very clean. Breakfast,average. Bathroom door didnt close.overall it served the purpose we needed
Commentaires de Gestion de l’hôtel
28 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Maribel! Thank you for sharing your experience. We're glad to hear that the cleanliness met your expectations, and that the hotel served its purpose. We apologize for the inconvenience with the bathroom door and will address this issue. We appreciate your feedback and hope to provide a more seamless experience on your next stay.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ashley! Thank you for your feedback. We're very sorry to hear that your experience was disappointing. Your comments are important to us, and we'll work on making improvements. We hope you’ll consider giving us another chance to provide a better experience in the future.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Mae! We’re overjoyed to receive your 10 out of 10 rating! It’s wonderful to hear that you had such an outstanding experience with us. Your kind words are truly appreciated and inspire us to keep delivering top-notch service.Thank you for your support, and we can’t wait to host you again soon!
par un voyageur
Awesome sauce
Publié le 7 août 2024 sur HotelsIt was a love room, had fun at the pool and the breakfast was amazing. The staff is friendly and never gave attitude.
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Stephany! Thank you for the fantastic review! We're thrilled you enjoyed the room, pool, and breakfast, and that our team made your stay enjoyable. We look forward to welcoming you back soon!
