Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 mai 2023 par General Manager, Gestion de l’hôtel
Hello Denis, please accept our apologies as your rating indicates you did not enjoy your stay. We are truly sorry. We will continue to work hard and towards offering a great experience to all of our guests!
par un voyageur
Bel endroit, à refaire.
Publié le 28 août 2022 sur HotelsBel hôtel dans un endroit calme et une belle vue sur le golf de Clear Lake. Petit déjeuner avec bcp de fruit mais qui pourrait être plus varié. Personnel avenant. Belle carte pour le souper et bonne nourriture. Très bel endroit.
Commentaires de Gestion de l’hôtel
28 août 2022 par General Manager, Gestion de l’hôtel
Thank you Marc for your rating and review! We appreciate you!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
After prepaying in full for our stay, upon our arrival we were told that there would be a parking fee and an additional hotel fee. There is open pavement parking no garage, so I m not sure why guests are now being charged for parking. The hotel is old, and needs to upgrade their elevators, AC, and plumbing.
We have stayed at this hotel several times. Front Desk stated that these charges are new. A customer should not be surprised by charges. When paying for the room, Hotel.com gives the total for stay. If there are additional charges this information should be included in the total pricing. There was an issue with the hot water & the AC. We have stayed here because of the marina view and the tasty restaurant breakfast. Now we are told that complimentary breakfast tickets given during special occasions will no longer be given to guests. We normally stay here during a birthday or anniversary celebration.
The Front Desk MGR clearly could have been more customer friendly. Fortunately, we found a beautiful hotel on the marina that we will be staying in the future. This hotel is fabulous! No parking fees or additional random charges. This is a better option for people who want to have value for their money.
Why pay for a old hotel that just wants the money and doesn't provide consistent cool AC, Hot Water, but imposes other charges on their guests. There's always a better option. This Hotel doesn't represent the Hilton standards very well.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Michele, please accept our apologies for not exceeding your expectations. We are sorry for the confusion regarding hotel charges. At this time the only fee the hotel charges is parking (6 per day). No other charges other than room and taxes. Hope this helps clarify!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Very close to Space Center and good dining options in South Houston.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you, Michael, for your 5-star rating! Please come back soon!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The property near the water, our room had a view of it. The area had stores and other restaurants near by.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you, Darlene! We appreciate your review! Please come back soon!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for your 10 out of 10 rating! We appreciate you!
par un voyageur
Won’t Stay Here Again
Publié le 23 sept. 2024 sur HotelsRooms are very dated and need a major refresh.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Anonymous, please accept our apologies for not exceeding your expectations. We will continue to work towards improving our rooms condition in hopes to provide a consistent guest experience. Thank you for sharing your experience!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you, Jerry, for your fabulous rating! We appreciate you!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Showed up to a dirty room. Very frustrating
Commentaires de Gestion de l’hôtel
20 sept. 2024 par General Manager, Gestion de l’hôtel
Please accept our apologies, John. We made a mistake when we assigned your rooms and we are very sorry. We will double our efforts to prevent this from happening again. Thank you for giving us an opportunity to make it right!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you, Amanda, for your wonderful rating! We are pleased to learn we exceeded your expectations!!
