Note fondée sur 604 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2023 sur Hotels
par un voyageur
Publié le 4 juill. 2022 sur Expedia
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Home2 Suites, Gestion de l’hôtel
Dear Cathleen, we are so sorry to see that your stay was not as it should have been. We would like to hear more about it, please let us know if you are willing to give us more information.
par un voyageur
Horrible
Publié le 22 sept. 2024 sur HotelsCheck in was a nightmare. The room was still dirty after having to wait an hour to check in because the room needed a “deep clean”. There was urine all over the toliet seat. The AC didn’t work properly. The window shades over the bed to not go all the way down to block out the bright lights coming in from the parking lot. It looked like it was daylight in my room all night. I have stayed here before, but I won’t be back.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Home2 Suites, Gestion de l’hôtel
Dear Cathleen, On behalf of our entire team, we want to thank you for taking the time to share your experience with us. Our guest’s feedback is very important to us as it keeps us in the loop on what is important to you when you travel. I am sorry to learn your stay was not as comfortable as it should have been! I appreciate you letting us know about the condition of your room. We do understand that must have been terribly unpleasant! I will have the matter investigated immediately!We all work hard trying to create a hotel that guests love, and I am very sorry you were even the least bit disappointed with your stay. Please, have a great day, be safe in your travels, and as always, we value your Hilton Honors loyalty!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Home2 Suites, Gestion de l’hôtel
Dear Karen,Thank you so much taking the time to leave us a review. We want to apologize if your experience wasn't as pleasant as it should have been. We will have the matter investigated, and we hope we can offer a better service next time you visit us. As always,
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Home2 Suites, Gestion de l’hôtel
Lisa,Our entire team want to say thank you for taking the time to leave us a review. We hope we can have you back any time soon,
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Great stay with a good free breakfast and friendly staff at the front desk
par un voyageur de Clarkston
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Home 2 Suites Team, Gestion de l’hôtel
Dear valued guest,Thank you for taking the time to rate us! we appreciate your business, and we hope you can come back again soon.
par un voyageur
Disappointed in state of the hotel
Publié le 30 août 2024 sur HotelsFirst, Hilton is aiding and abetting criminals. Offering housing to illegal migrants is shameful and the disregard for the property is embarrassing. People have to decide whether they will support Hilton on this and being the arbiters of what laws to respect. The desk seat in the room was wet for some reason, carpet was fllthy and worn out and torn up, no cold water which may just be a Houston thing
Commentaires de Gestion de l’hôtel
31 août 2024 par Home2 Suites, Gestion de l’hôtel
Dear valued guest, if it happened that you did actually stay with us, we would be able to see your reservation, but we can see this was sent anonymous. This is serious accusation to our hotel itself and of course our staff and guests. We would not tolerate any kind of discrimination.
par un voyageur
Family visit
Publié le 25 août 2024 sur HotelsExcellent, Excellent, loved the hotel, this is our new favorite. Will be back 👍
Commentaires de Gestion de l’hôtel
31 août 2024 par Home2 Suites, Gestion de l’hôtel
Thank you Ruben for taking the time to visit us.
