Note fondée sur 465 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic rating! Ensuring your satisfaction with our service and accommodations is our top priority and we're exhilarated to have met your expectations. Your rating is truly appreciated, and we can't wait to welcome you back for another fantastic stay in the future!
par un voyageur de Universal City
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your delightful rating and for choosing us. We truly value your business and appreciate your support. Our team looks forward to the opportunity to serve you again on your next visit!
par un voyageur
Publié le 7 oct. 2024 sur Expedia
It’s was okay!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It was our duty to provide you with a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon! Thank you for your awesome rating!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The front office was very nice and helpful. Checking in was a breeze and we were happy with our stay.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jessica,Thank you so much for your benevolent words! I'm thrilled to hear that you had a smooth check-in experience and enjoyed your stay with us. Our team works hard to ensure that every guest feels welcome and comfortable, so it’s wonderful to know we succeeded. We hope to see you again soon!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jeff,We are sad to receive a 4-star rating from you. Providing a positive experience to our guests is our goal and we regret that we fell short during your stay. Kindly share details about your concerns so we can investigate them effectively and make the required changes. We hope for the opportunity to restore your confidence in our services on a future visit.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Rebecca,It was a great pleasure to host you recently. Thank you for choosing to stay with us. We’re truly thrilled to receive a 10-star rating from our guests and are delighted to see through your rating that you enjoyed your stay. Our team looks forward to welcoming you back on your future travels.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you so much for your 10-star rating! We’re thrilled that you’re pleased with our hotel’s service. Our team takes great pride in such high ratings, as they reflect our commitment to guest satisfaction. We’ll continue to strive for excellence and look forward to welcoming you back soon!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are cherish to see this awesome 10-star rating and we hope to welcome you back again before long.
par un voyageur
Publié le 19 sept. 2024
The room are dirty. The toilet did not work in 1 of the rooms. No breakfast in the morning just juice and did not open that area for public until after 10am. They did not seem to concerned about our unhappiness.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate you for sharing your feedback about your stay with us! We sincerely regret the subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for choosing us and taking the time to rate your stay. Your detailed feedback, including any positives or areas for improvement, is valuable to us as we strive to enhance our services based on guest input. Please feel free to share your experience with us.
