Note fondée sur 1 675 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 sept. 2023 sur Expedia
Les chambres ne sont pas faites car il faut le demander à l’accueil avant 11 heures !
Donc pas de lit refait ni de serviettes propres
par un voyageur
Publié le 19 avr. 2022 sur Expedia
This is an overpriced 2.0-star hotel not a boutique 3.0-star hotel. No shuttle or functional bar as advertised. The entire 3rd floor and my room had an overwhelming humidity/mold smell. Upon arrival, the bathroom floor was covered with hair, obviously not mine. Same for the linen, sheets and pillows. Toilet and bathtub were dirty. Faucets are rusted. Carpets not deep cleaned for a while. No safebox in the room. This was supposed to be a 4-day stay. On day 3 still no room cleaning. I asked for cleaning, the room was still not on the list to be freshened up but they did upon request. At my return someone had gone through my suitcase. There was no doubt as I had a personal white towel deep in the suitcase between my clothes and it had been removed and sent to laundry. I’ve never been in a hotel where housekeeping go through customers stuff. I asked to speak to the manager, left a phone number and was told I would be contacted back. No response 20 hours later. No compensation offered. Gross and unsafe place. I’m outta here with or without refund.
par un voyageur
Good stay but bad surprise after staying there!
Publié le 17 avr. 2018 sur HotelsI was in this hotel for a business trip and some meetings at the UTH.
Very nice hotel, was not impressed at first sight, but interior is really nice. Overall OK.
But few days after, without ANY CALL, I was charged for 250$ USD for smoking in the room? I NEVER smoke in my life. There was a strange smell on day 2, but as the hotel is located beside a very large street, I thought it was from there.
I'm really disapointed now, as there is no communication with the host, and now I have 250$ less in my account for ANY reason.
par un voyageur
3 jours à Houston
Publié le 20 févr. 2018 sur HotelsBel hôtel moderne, accueillant et au calme malgré sa proximité avec Main Street et à proche de beaucoup de lieux à visiter en voiture.
Personnel sympathique et agréable.
Petit déjeuner inclus dans la prestation avec peu de choix mais bon dans l’ensemble et à volonté. Literie super et équipement de chambre complet.
Dans l’ensemble nous n’avons pas regretté notre choix une seule seconde.
par un voyageur
Publié le 29 déc. 2024
The room has a chemical smell
Commentaires de Gestion de l’hôtel
30 déc. 2024 par Hotel Team, Gestion de l’hôtel
Thank you for your feedback! We wish you and yours a wonderful New Year!Safe travels,
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Property gives a homie feeling and it needs more tubs
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Team, Gestion de l’hôtel
Thank You!! We truly love it when our amazing guests WOW us with a great review!We hope to welcome you back soon. Until then....Safe travels,
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The front desk staff is friendly and helpful.The rooms were clean and comfortable. However, the person taking care of breakfast should be fired. There was no coffee, no plates, no napkins, no tongs to pick up toast just to name a few things we encountered. When we asked for basic stuff from her, we obviously interrupted whatever she was watching/doing on her phone. Hopefully the property manager realizes how poorly this person represent the hotel.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Team, Gestion de l’hôtel
Thank You!! We truly love it when our amazing guests WOW us with a great review!We apologize for any inconvenience or mishap during your stay with breakfast. We have shared your input with our team. We hope to welcome you back soon. Until then....Safe travels,
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Team, Gestion de l’hôtel
Looks like we missed an opportunity to make you smile during your stay. We sincerely apologize & Wish you safe travels.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
cute hotel worked out perfectly for my stay
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Team, Gestion de l’hôtel
Thank You!! We truly love it when our amazing guests WOW us with a great review!We hope to welcome you back soon. Until then....Safe travels,
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Team, Gestion de l’hôtel
Thank You!! We truly love it when our amazing guests WOW us with a great review!We hope to welcome you back soon. Until then....Safe travels,
