Note fondée sur 1 662 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 sept. 2023 sur Expedia
Les chambres ne sont pas faites car il faut le demander à l’accueil avant 11 heures !
Donc pas de lit refait ni de serviettes propres
par un voyageur
Publié le 19 avr. 2022 sur Expedia
This is an overpriced 2.0-star hotel not a boutique 3.0-star hotel. No shuttle or functional bar as advertised. The entire 3rd floor and my room had an overwhelming humidity/mold smell. Upon arrival, the bathroom floor was covered with hair, obviously not mine. Same for the linen, sheets and pillows. Toilet and bathtub were dirty. Faucets are rusted. Carpets not deep cleaned for a while. No safebox in the room. This was supposed to be a 4-day stay. On day 3 still no room cleaning. I asked for cleaning, the room was still not on the list to be freshened up but they did upon request. At my return someone had gone through my suitcase. There was no doubt as I had a personal white towel deep in the suitcase between my clothes and it had been removed and sent to laundry. I’ve never been in a hotel where housekeeping go through customers stuff. I asked to speak to the manager, left a phone number and was told I would be contacted back. No response 20 hours later. No compensation offered. Gross and unsafe place. I’m outta here with or without refund.
par un voyageur
Good stay but bad surprise after staying there!
Publié le 17 avr. 2018 sur HotelsI was in this hotel for a business trip and some meetings at the UTH.
Very nice hotel, was not impressed at first sight, but interior is really nice. Overall OK.
But few days after, without ANY CALL, I was charged for 250$ USD for smoking in the room? I NEVER smoke in my life. There was a strange smell on day 2, but as the hotel is located beside a very large street, I thought it was from there.
I'm really disapointed now, as there is no communication with the host, and now I have 250$ less in my account for ANY reason.
par un voyageur
3 jours à Houston
Publié le 20 févr. 2018 sur HotelsBel hôtel moderne, accueillant et au calme malgré sa proximité avec Main Street et à proche de beaucoup de lieux à visiter en voiture.
Personnel sympathique et agréable.
Petit déjeuner inclus dans la prestation avec peu de choix mais bon dans l’ensemble et à volonté. Literie super et équipement de chambre complet.
Dans l’ensemble nous n’avons pas regretté notre choix une seule seconde.
par un voyageur
Publié le 27 août 2024
par un voyageur
Publié le 12 août 2024
It was very quiet and clean. The staff was extremely nice.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Ylem, Gestion de l’hôtel
Hello,Thank you so much for the feedback and we are delighted to hear that you enjoyed your stay with us and found the Hotel Ylem to be quiet and comfortable.We look forward to seeing you again.whenver travel brings you back to Houston Texas and perhaps an event at NRG Stadium.
par un voyageur
Publié le 12 août 2024
It was easy to get to from the interstate. It was very clean. The staff was very friendly.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Ylem, Gestion de l’hôtel
Hello,Thanks for the feedback and I am so happy to hear that you wrere able to find us easily from the Interstate.I hope you found our location convenient as we are centrally located to the Texas Medical Center, NRG Stadium and Hermann Park / Museum District as well.We look forward to having you back again in the very near future.Hotel Ylem
par un voyageur
Location is spot on
Publié le 12 août 2024 sur HotelsGreat location for the NRG stadium, and the staff were friendly. Our bed was the comfiest that we’ve used in recent years. The breakfast options could be stopped up a bit more but the fact it’s free is good.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Ylem, Gestion de l’hôtel
Hello,Let me bein by thanking you for the great reveiw and the details of your stay, we so much appreciate your business and feedback at the Hotel Ylem.It seems like you had an opportunity to explore the area and found our location to be convenient to some of Houston Texas top attractions.We look forward to havin you back with us again soon in the near future.
par un voyageur
Publié le 11 août 2024 sur Expedia
I booked this hotel based on close proximity to the NRG stadium for a concert - ideal as could walk to stadium. The property is old and looks as though recently been refurbished but a number of unfinished items in room - missing some of skirting, door architrave in bathroom missing, old air conditioning unit which gives room a damp/musty smell. Corridor carpet needs to be hoovered. Breakfast limited but adequate. Overall rooms, bedding and bathroom clean. It met our needs and reception staff helpful
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Ylem, Gestion de l’hôtel
Hello,We sould like to thank you for the oustanding rating as it relates to your most recent stay with us at the Hotel Ylem.I trust you had the opportunity to explore the nearby area such as NRG Stadium, Hermann Park, the Museum District as well as easy access to downtown Houston.Thanks again for your time time to offer feedbak.Regads,Hotel Ylem
