Ratings based on 918 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 11, 2024
Breakfast and gym!
Comment from Hotel Management
Jun. 14, 2024 by Hotel Management , Hotel Management
Thank you Cyndy for your positive feedback! We are pleased you enjoyed the amenities we provide and can't wait to have your visit again.
by A traveller
Posted Mar. 24, 2024 on Expedia
Comment from Hotel Management
Apr. 15, 2024 by Hotelmgmt, Hotel Management
Jeffrey, we’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back.
by A traveller
Posted Mar. 20, 2024 on Expedia
I love this property. It is a home away from home: convenient and clean.
Comment from Hotel Management
Mar. 22, 2024 by HotelMgmt, Hotel Management
Being your home away from home whenever your travels bring you to the area is a great honor. Thank you for your rave review, Kevin, and for continuously choosing Houston Marriott Westchase. We look forward to many more seamless stays in the future!
by A traveller
Posted Mar. 10, 2024 on Expedia
We had a wonderful time there
Comment from Hotel Management
Mar. 13, 2024 by HotelMgmt, Hotel Management
And we had a terrific time hosting you, Hiba! Thank you for sharing your five-star feedback. We would love to welcome you back to Houston Marriott Westchase anytime!
by A traveller
Posted Mar. 8, 2024 on Expedia
Always stay here when in Houston and I've never been disappointed.
Comment from Hotel Management
Mar. 11, 2024 by HotelMgmt, Hotel Management
We are thrilled and honored to be your home away from home whenever you are in town, Rhansia! Hopefully, your next trip to Houston Marriott Westchase will be soon!
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Hotelmgmt, Hotel Management
We appreciate you taking the time to rate your stay and hope you’ll give us another chance to provide with you an experience that is improved from check-in to check-out.
by A traveller
Posted Mar. 3, 2024 on Expedia
Property under construction, furniture chipped, carpet and chaise stained and need cleaning, not enough bed coverings, air quality was none existent, parking lot was not paved and had poor lighting at night, noise from the atrium, the toilet was sized for a toddler and the grab bar for the shower was poorly placed. No clock in the room and room service was provided only if the room was vacated. That information was not shared with us. Will not stay at this location in the future.
Comment from Hotel Management
Mar. 5, 2024 by HotelMgmt, Hotel Management
We are genuinely sorry to hear about the challenges you faced during your stay. It's clear that we fell short of providing the comfortable and welcoming environment we aim for and your concerns are taken seriously. We also recognize the importance of clear communication regarding our room service policy, and we apologize for any inconvenience this caused. Your feedback is invaluable to us as it highlights areas where immediate improvement is necessary. Although we understand your reluctance we hope for your reconsideration. We are committed to enhancing our standards and hope to have the opportunity to restore your faith in our commitment to guest satisfaction.
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by Hotelmgmt, Hotel Management
Thank you for rating your stay, Em. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.
by A traveller
Posted Feb. 27, 2024 on Hotels
The rooms are very nice and comfortable, but I would have liked for the buffet breakfast to be cheaper.
Comment from Hotel Management
Mar. 1, 2024 by HotelMgmt , Hotel Management
Susette, thank you for your perfect rating and for taking the time to share your feedback with us regarding your time at Houston Marriott Westchase. We're delighted to hear that you found our rooms to be beautiful and comfortable. However, we understand your thoughts regarding the buffet breakfast. We aim to provide value for our guests in all our services, including dining options, and your feedback is invaluable as it helps us review our offerings and pricing strategies. We hope to welcome you back in the future to better meet your needs all around.
by A traveller from Ft Worth
Posted Feb. 27, 2024 on Expedia
Need weights and other equipment in the gym so we don't have to go offsite to exercise.
Comment from Hotel Management
Feb. 28, 2024 by Hotelmgmt, Hotel Management
John, thank you for your perfect rating and valuable feedback. We're thrilled to hear you had a positive experience with us. Your suggestion for adding weights and other equipment to our gym is greatly appreciated. We're committed to improving our services and amenities, and suggestions like yours are instrumental in guiding these enhancements. We look forward to welcoming you back and hope to exceed your expectations on your next visit.
