Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Hotels
The hotel is beautiful, good decors and nice restaurant and bar , was there with my wife for our wedding anniversary, It’s convenient to a lot of places… I could give it 5 stars but the valet is so bad and unprofessional , they stand there no one come to take the car you have to get out and go get them so annoying but staff of the hotel are friendly and super helpfull… the room’s bed lights were so dusty for whole four days we stayed, we even called the room services for cleaning but didn’t touch it so I don’t know … but overall our stay was great and I recommend!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Director of Rooms, Gestion de l’hôtel
Dear Mr. Hassan,Thank you for sharing your stay experience. I am sorry to hear that your less-than-stellar experience with our valet team and the less-than-perfect Housekeeping service kept this less than perfect.I have carried your message back to our concerned operations team and rest assured corrective actions are set in place to avoid this happening again.We look forward to a future opportunity to welcome you back!Sincerely,Ruben Wong / Director of Rooms
par un voyageur de Riverview
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Rooms Controller, Gestion de l’hôtel
Dear Michael, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller
par un voyageur
My first stay here
Publié le 16 sept. 2024 sur HotelsMy stay was good for the most part. I had to go to the front desk for a few billing issues, but they took care of the issues. The pool wasn't clean. So i didn't get to utilize that amenity. Breakfast buffet was good. Overall service was great.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Director of Rooms, Gestion de l’hôtel
Dear Janice,I am sorry to hear that your stay was less than perfect. I am glad to hear that the Front Desk team was able to resolve some billing concerns. Rest assured we have shared your comments back to our operations leadership team to address the issues as you have pointed out.We look forward to your return in the near future.Kind regards,Ruben Wong / Director of Rooms
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Great Hotel. Good customer service 👍
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Rooms Controller, Gestion de l’hôtel
Dear Chinedu, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Nice Hotel and nice area
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Rooms Controller, Gestion de l’hôtel
Dear Gustavo, We are delighted that you had a great stay experience. We look forward to welcoming you back soon. Kind regards, Maria Tamez / Rooms Controller
par un voyageur de Logan
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Director of Rooms, Gestion de l’hôtel
Dear Seung On,Thank you for sharing your stay experience and I am sorry to hear your stay was less than perfect. Please feel free to contact the hotel directly and ask for me by name if I am of any assistance.Kind regards,Ruben Wong / Director of Rooms
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Director of Rooms, Gestion de l’hôtel
Dear Lynn,I am pleased to hear you had a great stay experience. Thank you for choosing InterContinental Houston and we'll look forward to your return soon!Kind regards,Ruben Wong / Director of Rooms
par un voyageur
Publié le 10 sept. 2024 sur Hotels
The hotel was very clean, the staff was very friendly, and polite. The hotel made you feel welcome, comfortable and safe.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Director of Rooms, Gestion de l’hôtel
Thank you for sharing that you had a great stay experience. I am glad that you appreciated the cleanliness of the hotel and the friendliness of the team. Your comments will be shared to inspire our team to consistently deliver these values.Kind regards,Ruben Wong / Director of Rooms
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Very clean property. Staff ultra friendly. Any issues quickly taken care of
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Director of Rooms, Gestion de l’hôtel
Dear Lucy,I am pleased to hear you had a great stay experience. Thank you for choosing InterContinental Houston and we'll look forward to your return soon!Kind regards,Ruben Wong / Director of Rooms
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Director of Rooms, Gestion de l’hôtel
Dear Tracee,I am pleased to hear you had a great stay experience. Thank you for choosing InterContinental Houston and we'll look forward to your return soon!Kind regards,Ruben Wong / Director of Rooms
