Note fondée sur 632 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not the best LaQuinta
Publié le 20 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 août 2024 par JL, Gestion de l’hôtel
Dear Mr. Robert,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your honest review and are sorry to hear that your experience did not fully meet your expectations.We strive to provide a high level of service and comfort, and we regret that we fell short in some areas during your visit. Your comments are valuable to us, and we will be using them to address the issues you've raised.If you have any specific concerns or suggestions, please feel free to share them with us directly. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the quality we aim to deliver.Thank you again for your feedback.Best regards,Javier L.GMLa Quinta Inn & SuitesKingwood, TX
par un voyageur
Publié le 9 août 2024 sur Expedia
Bed was stained, springs coming out of the bed, very humid in the room and no breakfast as advertised
Commentaires de Gestion de l’hôtel
16 août 2024 par JL, Gestion de l’hôtel
Dear Andrea,Thank you for sharing your feedback about your recent stay with us. I’m truly sorry to hear that your experience did not meet the high standards we strive for.It’s disappointing to learn about the issues you encountered with the bed, including the stains and exposed springs. This is not the level of comfort we aim to provide, and I assure you we are addressing this matter with urgency to ensure that future guests do not experience the same problem.I also apologize for the discomfort caused by the humidity in your room. We are reviewing our ventilation and air conditioning systems.Additionally, I’m very sorry that we did not provide breakfast as advertised. This is an important part of our service, and I regret that we fell short of delivering it during your stay. We value your feedback, and we need to improve.Once again, I apologize for the inconvenience you experienced, and I hope you’ll give us another chance to provide you with the quality stay you deserve.Sincerely,Javier LopezManager
par un voyageur
Publié le 5 août 2024 sur Hotels
Hotel advertises breakfast which was not available. Hot tub is broke-water is ice cold. We also had an unauthorized charge of $235 on top of our original room charge which was $185. No solution to this as of yet. Every excuse was “because of the hurricane” which happened 2 weeks ago-even the unauthorized charge was blamed on the hurricane. I have a gut feeling they are taking full advantage of fema people & not providing services that they advertise for. We have stayed here numerous times & cannot recommend at this time.
Commentaires de Gestion de l’hôtel
7 août 2024 par Javier, Gestion de l’hôtel
Dear Paige,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered, and I appreciate your loyalty as a returning guest.I’m very sorry to hear that the breakfast service was unavailable during your visit. We strive to provide our guests with the amenities we advertise, and I regret that we fell short in this instance. Additionally, I understand your frustration regarding the hot tub and the unauthorized charge. Please know that we take these matters seriously, and I will personally investigate the charges you mentioned.While the recent hurricane has posed challenges for our operations, that is no excuse for the level of service you experienced. We are committed to making things right and would like the opportunity to address your concerns directly. Please reach out to me at [your contact information], and I will do my best to resolve the unauthorized charge and ensure that we restore the level of service you have come to expect from us.We value your feedback and appreciate your patience as we work to improve our services. Thank you for bringing these matters to my attention.Warm regards,Javier LopezManagerLa Quinta Inn & SuitesKingwood, TX
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Very quiet & rooms very clean.
Commentaires de Gestion de l’hôtel
16 août 2024 par JL, Gestion de l’hôtel
Dear Gloria,I hope this message finds you well.I wanted to extend my heartfelt thanks for the 5 out of 5 rating you provided. Your feedback is incredibly valuable to us. We're delighted to hear that you found the rooms very clean and appreciated the quiet atmosphere. We strive to maintain a high standard of cleanliness and a peaceful environment, so it's wonderful to know that these aspects of your stay met your expectations.Your kind words will certainly be shared with the team, as they will be thrilled to know their efforts have made a positive impact on your experience.Thank you once again for your support and for taking the time to share your feedback. We look forward to welcoming you back in the future.Best regards,Javier L.General Manager
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par JL, Gestion de l’hôtel
Dear Jacob,Thank you so much for the incredible rating of 10 out of 10! I’m thrilled that our efforts meet and exceed your expectations. Our team works hard to ensure we deliver top-notch service, and it’s rewarding to know that our dedication is making a difference.Your feedback motivates us to keep pushing for excellence and to continue improving in every aspect. If there’s anything more we can do to enhance your experience or if you have any additional thoughts or suggestions, please don’t hesitate to let us know.Thank you again for your support and for recognizing our work. We look forward to serving you in the future!Best regards,Javier L.General Manager
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Really enjoyed the jacuzzi in my room. Love love.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
NA
par un voyageur
Publié le 9 juill. 2024 sur Expedia
par un voyageur
Publié le 8 juill. 2024 sur Hotels
par un voyageur
Publié le 27 juin 2024 sur Expedia
Stay here for work often. Good location
