Note fondée sur 777 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Alexis Garcia, GM, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Location and price is a plus. Easy access to interstate, shopping and restaurants.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Alexis Garcia, GM, Gestion de l’hôtel
Thank you for your great review! We’re glad you enjoyed our location and found it convenient for shopping and dining. We hope to see you again soon!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Not a fan of this hotel anymore as the TV didn’t work in the room after many tries to fix by the service people. The shower had very low pressure. Saw a cockroach in the room. So, We had to move to a different room. The other room was ok but the carpet was very dirty.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Alexis Garcia, GM, Gestion de l’hôtel
We're sorry to hear about the issues you experienced. Your feedback is valuable, and we’re taking immediate steps to address these concerns. Thank you for bringing them to our attention. If you’d like to discuss this further, please reach out to us directly.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Alexis Garcia, GM, Gestion de l’hôtel
Thank you, Jeremy, for the awesome review!
par un voyageur
Publié le 3 août 2024 sur Expedia
Room wasn’t bad ,no pool,ac no blowing that cold ,tv had a line going through it,and fridge didn’t work…
Commentaires de Gestion de l’hôtel
4 août 2024 par Alexis Garcia, GM, Gestion de l’hôtel
Thank you for your feedback. We’re glad to hear the room itself was satisfactory. However, we apologize for the issues with the AC, TV, and fridge, as well as the lack of a pool. We’ll address these concerns with our maintenance team to ensure improvements. We appreciate your comments and hope to provide a better experience on your next stay.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Alexis Garcia, GM, Gestion de l’hôtel
Thank you so much for the perfect rating! We're thrilled to hear you had a great experience. If there's anything specific you enjoyed or any way we can make your next stay even better, please let us know. We look forward to welcoming you back!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Check in time is real late in the day
Commentaires de Gestion de l’hôtel
4 août 2024 par Alexis Garcia, GM, Gestion de l’hôtel
Thank you for your feedback. We’re glad you had a positive experience overall. We understand that the check-in time may not always be ideal, and we’re continuously looking for ways to improve. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
My room wasn’t ready, had to wait 30 mins for someone to clean it
Commentaires de Gestion de l’hôtel
4 août 2024 par Alexis Garcia, GM, Gestion de l’hôtel
We apologize for the inconvenience of having to wait for your room to be ready. This is not the standard we aim for, and we’ll address this issue with our housekeeping team. Thank you for your patience, and we appreciate your understanding.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
En línea reservé un cuarto con 2 camas y al llegar resulta que mi cuarto era de una cama y ya no había otro cuarto disponible y del precio no descontaron nada
Commentaires de Gestion de l’hôtel
4 août 2024 par Alexis Garcia, GM, Gestion de l’hôtel
Lamentamos mucho el inconveniente con tu reserva y la falta de disponibilidad de habitaciones. Entendemos lo frustrante que debe haber sido. Por favor, contáctanos directamente para que podamos revisar tu caso y ofrecerte una solución adecuada, incluyendo una posible compensación. Apreciamos tu comprensión y esperamos poder resolver este problema a tu satisfacción.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The front desk staff was very friendly and helpful. They must have a supply issue because there weren't any napkins in the eating area and I had to hunt down a housekeeping person to replenish toilet paper and tissues for our room. Our sheets were changed twice during our 11 day stay (just right) but one of our beds (on the left) always smelled of urine. All in all, considering the area had just experienced a hurricane, we were glad for a place to stay.
Commentaires de Gestion de l’hôtel
4 août 2024 par Alexis Garcia, GM, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear you found our front desk staff friendly and helpful. We apologize for the issues you encountered with napkins and room supplies, and for the unpleasant odor in one of the beds. We’ll address these concerns with our team to improve our service. We appreciate your understanding, especially given the recent hurricane impact. Thank you for staying with us.
