Avis Lovely 3 BR Home In Spring- Convenient location close to Houston & the Woodlands

Emma, Over the many years that we have been with VRBO providing stellar services to our hosts, I have never received such a biased and inaccurate review. A quick look at all our reviews will show that the vast majority of guests give us a 5-star review with an occasional 4 star. We appreciate guests who provide constructive feedback and are always willing to take their ideas into account. But nothing you mentioned is accurate or worth consideration- except maybe that we can place extra towels in a more conspicuous place, although no one has ever complained that placing the extras in the closet made them hard to find! The entrance to our home has a private electronic code that guests use to access the home. It is convenient, private, safe and easy to use and directions are given before check-in. I can’t understand why you had trouble using it. Additionally, we do have a spare key in the lockbox that we keep there for emergencies. Had you informed us that you were having trouble, we would have given you the code for that lockbox as well. But you didn’t reach out to me at check-in, which implies you were readily able to access the home! Secondly, our cleaning crew does an amazing job. Not only do they clean but they also sanitize all surfaces in accordance with CDC guidelines. Our home -according to prior guests- is sparkling clean, beautiful, cozy and inviting. I am not sure what the verbiage you used speaks to, because we have never had anyone use such words as you have used. We have a large stock of extra towels and linens, and unlike many other rentals, we provide our guests with free access to all of that. We also have a supply closet and provide soap, shampoo, lotion, household cleaners, trash bags, kitchen paper, toilet paper, tissue paper, even tea and coffee, all as a courtesy to our guests. In the rare instance that guests do run out of supplies, we are able to deliver them within 2 hours as we have a local management team in the area- and our check-in guidelines clearly state that we are willing to provide anything you need during your stay. You did not contact us asking for anything at all during your stay. If the supplies we provided were indeed insufficient, why didn’t you reach out? The furniture, according to all our prior guests is of very high quality and we are continuously updating it. Some of our furniture was just delivered on October 1st of this year!! Plus we purchase new linens and towels every 6 months. Your comments are out of place and biased as evidenced by the honest reviews we have received both before and after yours. Your decision to not use VRBO again is probably better than you insulting future hosts with inaccurate and hateful reviews.