Note fondée sur 576 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Roaches Roaches and Roaches
I brought my dinner from outside
I went to get my shower my food was covered with roaches
Outside of my room was smelled like urine
Loud noise from 11pm to 4 am
NEVER AGAIN
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the distressing experience you encountered during your stay. The presence of roaches, odour, and noise issues is unacceptable, and we take your concerns very seriously. We will address these matters promptly with our team to ensure improvements are made. Your feedback is invaluable, and we regret that your stay did not meet your expectations. We appreciate your understanding and hope to provide a much better experience in the future.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur
Publié le 17 juin 2024 sur Expedia
This property charges way too much for it to be infested with roaches really really really bad I've stayed places cheaper and not a trillion roaches in everything very discomforting holes in wall from cable that don't need to be so big
Commentaires de Gestion de l’hôtel
17 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 14 juin 2024 sur Expedia
Prices was nice. Unit was clean
Commentaires de Gestion de l’hôtel
15 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad to hear you found the price reasonable and the unit clean. We hope to welcome you back soon.
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur
Publié le 10 juin 2024 sur Hotels
It was a very bad weekend, all night there were people making noise, banging on doors trying to get into my room, I will never stay in a place like that again.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We're truly sorry to hear about your unpleasant experience during your recent stay. It's unacceptable that you had to endure disturbances and feel unsafe in your room due to noise and attempted intrusion. Please accept our sincerest apologies for the inconvenience and discomfort you endured. Your feedback is valuable to us, and we will address these issues promptly with our security team to ensure the safety and comfort of all our guests. We understand your decision not to return, but if you reconsider, we would appreciate the opportunity to make it up to you with a much more enjoyable stay. Please don't hesitate to reach out if you have any further concerns or if there's anything we can do to assist you. Your satisfaction is important to us, and we hope to have the chance to regain your trust in the future.
par un voyageur
Publié le 9 juin 2024 sur Expedia
Understanding
Commentaires de Gestion de l’hôtel
10 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 6 juin 2024 sur Expedia
We didn't end up staying as we felt unsafe. Someone was throwing eaten pizza pieces from the second floor. It was just bad.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.
par un voyageur
Publié le 25 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
