Note fondée sur 203 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mai 2024 sur Expedia
I'll return in these Motel. 👍
Commentaires de Gestion de l’hôtel
15 mai 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Nicolas, Thank you for the excellent review! We hope to see you soon.Natalie #Team6
par un voyageur
Publié le 20 août 2024 sur Expedia
Spacious and clean. No coffee 😔
Commentaires de Gestion de l’hôtel
23 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Mary, We appreciate for your kind words and positive feedback! Your satisfaction is our top priority and knowing that we succeeded in providing you with a wonderful experience means a lot to us. We truly value your feedback and appreciate you sharing your experience with us. We cannot wait to welcome you back soon for another visit.Kaur J. #team6
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jorge,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Excellent
Publié le 19 août 2024 sur HotelsI was really impressed with the hospitality at the hotel. The person at the front desk did a great job and never gave me an attitude. He was very understanding. I would definitely come back.
However, one of the rooms we stayed in didn't seem well cleaned, possibly due to the cleaning supplies they use. There was also a strong odor of cigarettes, possibly from the previous guests not following the rules, and we also noticed some baby roaches. I addressed the issue, and they said they would take care of it. The cleaning service was very helpful. We asked for the sheets to be changed because one of the kids had spilled juice, for the trash to be taken out, and for clean towels.
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 14 août 2024 sur Expedia
DO NOT STAY! HEALTH & SAFETY NEGLIGENT PROPERTY! BLACK MOLD IN BATHROOM & SMOKE DETECTOR INOPERATIVE! TOOK PICS AS PROOF!
Commentaires de Gestion de l’hôtel
21 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Joseph, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
par un voyageur
Sleeping with roaches!
Publié le 12 août 2024 sur HotelsMost reviews said this hotel was at least clean. That is truly what I care about so I took a chance.
It is not clean. There were ROACHES all over the place, even crawling across the bed. Don't believe the others, it is disgusting.
Commentaires de Gestion de l’hôtel
16 août 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
par un voyageur de Cedar park
Publié le 11 août 2024 sur Expedia
Great location and value for money
Commentaires de Gestion de l’hôtel
16 août 2024 par Nancy Y., Gestion de l’hôtel
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
par un voyageur
Bug motel
Publié le 10 août 2024 sur HotelsBed infested
Commentaires de Gestion de l’hôtel
13 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Alyssha, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Natalie #Team6
par un voyageur
Roach motel
Publié le 10 août 2024 sur HotelsThere were so many roaches very nasty the covers smelled really bad.
Commentaires de Gestion de l’hôtel
13 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Alyssha, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
