Note fondée sur 438 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Roaches
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Robert,We truly regret the inconvenience caused by this issue and never want our guests to have such a kind of experience. Please know that we have hired a pest control contractor to address the roaches issue. We assure you the best of services on your next stay.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Guillaume,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Britany,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur de New Carrolton
Publié le 16 sept. 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your feedback regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Door would not open . Tried several different keys and still nothing . Management refused to refund my money even after they are aware that I could not even enter my room
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Pedro,I am truly sorry to hear about your frustrating experience. It's unacceptable that you were unable to access your room despite trying several keys, and even more disappointing that the issue wasn't resolved properly. Your feedback is invaluable, and we will review our processes to ensure that situations like this are handled more professionally in the future. Thank you for bringing this to our attention and our team hopes you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
This hotel is too dirty , Is really disgusting
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Nilker,I am very sorry to hear about your experience. Cleanliness is a top priority for us, and we regret we fell short in your case. Please know that your feedback will be used to address these issues immediately. We truly appreciate you bringing this to our attention and hope you might consider giving us another chance to provide a better experience in the future.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jesus,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Más o menos
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Luis,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Frantz,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Publié le 30 août 2024 sur Expedia
Upon first arriving outside of the property was a lot of weird activity going on, lady at the desk was not kind never really speaking to say hello just may I help you she give me a room key to a room that’s already occupied and the people have 3 large dogs, the whole place smells like dog pee and poop. So she give me another room upstairs as I’m walking in the room there is a roach on the door I open the door fully and begin to look around and there are roaches crawling around everywhere including the bed I never put my belongings down I saw at least 30 roaches in a matter of 30 seconds I inform the lady at the front desk of the problem and she tells me to call who I booked the room with, they wanted to call the property but she turned the phone volume off
Commentaires de Gestion de l’hôtel
31 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shanon,We are deeply sorry for the distressing experience you had during your stay. The issues you encountered, from the unprofessional behaviour at the front desk to the unacceptable condition of the room, are completely unacceptable and far from the standard we aim to uphold. We take your concerns very seriously and are addressing them immediately with our team to ensure such incidents do not happen again. Our team hopes you will give us another opportunity to provide you with a better stay.
