Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,6 Service et personnel
2,4 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Avoid this place at all cost
Publié le 20 août 2024 sur HotelsThe room was totally hideous. Smelly, dirty, lacked pillows. floor was very worn out. AC did not work. it was a horrible experience but it was very late at night and we needed a place to sleep.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Robert! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
par un voyageur de Orlando
Publié le 20 août 2024 sur Expedia
Nunca recomendable para ir con la familia.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Disculpe las molestias ocasionadas, Luis. Hemos tomado nota de la experiencia que tuvo con nosotros para asegurarnos de que su próxima estancia sea agradable. Le deseamos un maravilloso día por delante. Saludos, Lisa
par un voyageur
Publié le 19 août 2024 sur Expedia
Pesima
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Hello Salazar, We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
par un voyageur
Publié le 18 août 2024 sur Hotels
The room looked nothing like the picture and it has roaches in the room I am very upset this hotel needs to be closed
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Hello Christopher, We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us, Idael! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Hello Lance, We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
par un voyageur
Horrible
Publié le 16 août 2024 sur HotelsThey say microwave and fridge on website then tell you they don't have them in person not to mention the homeless and drug use and selling going on in the open
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Apologies for the inconvenience caused, Chris! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
par un voyageur
Publié le 14 août 2024 sur Expedia
A first room had broken air condition falling off wall. Second room had no light switch working except one over tub. Plumbing detached from wall. Worst part was the demand of 50 dollars cash for staying in the room although it was already paid through Expedia on a credit card. What if you don’t have 50 cash?
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, David! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
par un voyageur
Publié le 13 août 2024 sur Expedia
Awesome place to stay, friendly staff
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Thank you so very much, Mollee! Delighted to know you admired our services. Please give us another opportunity to serve you again. Regards, Lisa
par un voyageur
Publié le 11 août 2024 sur Expedia
No sheets on the bed, water cut off during my stay, homeless people all around the property
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hi, Enka! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
