Note fondée sur 408 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de France
Publié le 6 août 2018 sur Expedia
Hôtel trop loin du centre de Houston (70 km) mais l'employé nous a aimablement réorientés sur un hôtel de la même société plus proche de nos destinations de visite pour les deux nuits suivantes.
Par contre, j'avais retenu une chambre à deux lits et nous avons eu une chambre à un lit et la propreté laissait à désirer. La moquette n'avait pas été aspirée et des miettes des précédents locataires étaient visibles.
Commentaires de Gestion de l’hôtel
9 août 2018 par Sam, Gestion de l’hôtel
Thank you for staying with us, we appreciate the feedback! It is our goal to ensure all our guests have the best experience while at our hotel. We are happy that our front desk staff was able to direct you to a hotel closer to the city center, however each property is independently owned and operated, we apologize the new hotel that you were directed to did not meet your expectations our staff was simply trying to locate another hotel based on proximity to the city center however cannot vouch for the quality of the hotel as each hotel is operated independently. From all our staff here at Americas Best Value Inn & Suites Willowbrook we would like to thank you for staying with us and we hope to see you again soon! Safe travels!
par un voyageur
Publié le 27 août 2024 sur Hotels
It's always a great experience
Commentaires de Gestion de l’hôtel
28 août 2024 par Andrea, Gestion de l’hôtel
Hello Tamara, thank you for the feedback! We are very happy to hear that we were able to make your recent stay with us an exceptional one. From the entire team here at Palace Inn Blue Tomball Parkway we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!
par un voyageur
Publié le 26 août 2024 sur Expedia
🙂
Commentaires de Gestion de l’hôtel
28 août 2024 par Andrea, Gestion de l’hôtel
Hello Aleksei, thank you for the feedback! We are very happy to hear that we were able to make your recent stay with us an exceptional one. From the entire team here at Palace Inn Blue Tomball Parkway we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Andrea, Gestion de l’hôtel
Hello Scott, thank you for the feedback! We are very happy to hear that we were able to make your recent stay with us an exceptional one. From the entire team here at Palace Inn Blue Tomball Parkway we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Sam, Gestion de l’hôtel
Hello Kellsie, we would like to apologize for your recent experience. Our records show that your reservation was marked as a no-show and therefore per the terms of the reservation you were charged the no-show fee. The reason we could not waive this fee is due to the fact that the request for cancellation was made after the reservation date and the hotel did turn away numerous guests in order to hold your guaranteed reservation. To prevent similar situations from occurring in the future we do advise that the terms and policies of the reservation are read before securing pre-paid reservations. From the entire team here at Palace Inn Blue Tomball Parkway we would like to apologize for any inconvenience. Thank you!
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Sam, Gestion de l’hôtel
Hello Tamara, thank you for the feedback! We are very happy to hear that we were able to make your recent stay with us an exceptional one. From the entire team here at Palace Inn Blue Tomball Parkway we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!
par un voyageur
Publié le 1 août 2024 sur Hotels
It was great
Commentaires de Gestion de l’hôtel
1 août 2024 par Sam, Gestion de l’hôtel
Hello Tamara, thank you for the feedback! We are very happy to hear that we were able to make your recent stay with us an exceptional one. From the entire team here at Palace Inn Blue Tomball Parkway we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sam, Gestion de l’hôtel
Hello Kyle, thank you for the feedback! We are happy to hear that you enjoyed your stay with us, it was a pleasure having you as our guest during your stay. From the entire staff here at Palace Inn Blue Tomball Parkway we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area. Safe travels!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sam, Gestion de l’hôtel
Hello Oh, thank you for the feedback! We are happy to hear that you enjoyed your stay with us, it was a pleasure having you as our guest during your stay. From the entire staff here at Palace Inn Blue Tomball Parkway we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area. Safe travels!
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Great hotel for an emergency room. No frills but very clean and the staff is very nice.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sam, Gestion de l’hôtel
Hello Danielle, thank you for the feedback! We are happy to hear that we were able to make your recent stay with us an exceptional one. From the entire team here at Palace Inn Blue Tomball Parkway we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!
