Note fondée sur 47 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2023 sur Expedia
l’établissement est très propre et la personne à la réception et extrêmement serviable et d’arrangement. je recommande cette établissement pour ça propreté et son service .
Commentaires de Gestion de l’hôtel
15 mars 2023 par Sincerely, MP - Guest Relations Manager, Gestion de l’hôtel
Hello Chantale, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Christine! Thank you for your excellent rating for your stay at our property. We are doing our best to go above and beyond to ensure our guests have an amazing experience with us. We are looking forward to having you again as our guest.
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Robert! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Despite taking ptepaid reservation on nonrefundable basis because I didnt want room rented out from under me, hotel was closed. Phone message was phone was disconnected. Drive to get there was two hours because hurricane wiped out half street lights. Whole point of renting room in town I live was it was supposed to have power. It didnt. Now Exprdia insists no refund because I changed reservation. I didnt change rezervation. Hotel changed reservation by not being open and available. Big fraud and inconvenience. Expedia should have regularly checked status of operations to notify customers so they are not stranded in 100 degree temperature with cancer, heart conditions, and no power.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Robert! We sincerely apologize for the distressing experience you encountered during your recent reservation. We understand the frustration of arriving at a closed hotel, especially under such challenging circumstances. Your health and comfort are of utmost importance, and we deeply regret any inconvenience caused.While the reservation was made through Expedia, we will communicate with them regarding this issue to seek a resolution. We appreciate your patience and understanding as we work to address this matter. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our services in the future.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Muy mala la atención en recepción
Commentaires de Gestion de l’hôtel
2 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hola Jose! Lamentamos sinceramente escuchar que tu experiencia con la atención en recepción no fue satisfactoria. La satisfacción de nuestros huéspedes es de suma importancia para nosotros, y nos disculpamos por cualquier inconveniente que hayas experimentado.Agradecemos tus comentarios y los tomaremos en cuenta para mejorar nuestros servicios y asegurarnos de brindar una experiencia positiva a todos nuestros huéspedes. Si hay algo más en lo que podamos asistirte o si deseas compartir más detalles sobre tu experiencia, por favor háznoslo saber.
par un voyageur
Publié le 14 juin 2024 sur Expedia
Room odor
Commentaires de Gestion de l’hôtel
14 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Ahmed! Thank you for your feedback. We apologize for any unpleasant odor in your room during your stay. Ensuring a fresh and clean environment for our guests is a top priority, and we regret that we fell short in this instance.We are currently reviewing our housekeeping protocols and will take the necessary steps to address this issue. We appreciate your feedback and hope to provide a better experience in the future.
par un voyageur de Houston
Publié le 5 mai 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
6 mai 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Dale! Thank you for your positive feedback! We're glad to hear that you found our place to be nice. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
par un voyageur
Publié le 3 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mai 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Christine! Your satisfaction is very important to us and we value your business. The high rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
par un voyageur
Publié le 22 avr. 2024 sur Expedia
Great for the price.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Dear Cheng, We're glad to hear that you found our hotel to be great value for the price! Providing excellent value and service to our guests is always our goal. If there are any areas where we can further improve to enhance your experience, please feel free to let us know. We appreciate your feedback and hope to welcome you back again in the future.
par un voyageur
Publié le 29 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Hello Christine, Thank you for leaving us a 10-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
