Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 1 juill. 2014 sur HotelsTrès rapport qualité prix
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Kevahrion, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston - Brookhollow and I were elated to see your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. It would be our pleasure to have you stay with us again at Red Roof.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
This location was perfect right off US 290, but the hotel felt like I was staying in the hood. I was very uncomfortable being there and the young lady at the front desk has a freaking attitude. Felt like I was staying in a third world country. Never coming back to this location ever again unless you're born and raised in the ghetto
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Michael,Thank you for your honest feedback RED ROOF INN HOUSTON - BROOKHOLLOW. Though you were pleased with the location of our hotel, we are saddened to know that you had a poor interaction with our staff and that the area in which we are located presented safety concerns. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We at Red Roof hope that you will have a better experience in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur de Houston
Publié le 23 juill. 2024
par un voyageur
Publié le 14 juill. 2024 sur Hotels
The hotel did not have any power.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Tracy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Houston - Brookhollow. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the hotel not having any power. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Reserve the room on line, paid for the one night and when I got there the hotel had no electricity, just drove an hour 1/2 to get there just to find out that all reservations were canceled. Now having trouble getting my refund back.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 6/10 score and comments regarding your recent stay at the Red Roof Inn Houston - Brookhollow. Red Roof apologies for the inconvenience caused due to the power outage due to the hurricane. Please reach out to your original booking source to discuss a possible refunds. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Johny, The staff at the Red Roof Inn Houston - Brookhollow and I were saddened by your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston - Brookhollow and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 juill. 2024 sur Expedia
They had no power. So no check in
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Muhammad,Thank you for taking the time out of your bus day to share your feedback regarding your experience at the Red Roof Inn Houston - Brookhollow. Red Roof apologize for the inconvenience caused due to the power outage caused by the hurricane. Please know that we are working assiduously to have this back to normal.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
