Note fondée sur 978 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel très bien, a recommander
Publié le 12 nov. 2018 sur HotelsSéjour de 2 nuits Hotel très bien ,propre, silencieux un peu loin du centre ville mais comme celui ci ne présente pas beaucoup d’intérêt ce n'est pas un problème !
Commentaires de Gestion de l’hôtel
27 déc. 2018 par Job b, Gestion de l’hôtel
Merci pour votre visite! Nous espérons que vous avez apprécié votre séjour à Houston et nous sommes heureux d’avoir eu la possibilité de répondre à vos besoins en matière d’hébergement.
par un voyageur
Publié le 2 mai 2018 sur Hotels
Facile d’accès en voiture, proche de la Galleria, restaurants à proximité, rapport qualité prix convenable
par un voyageur
Publié le 7 déc. 2022 sur Expedia
Terrible, cockroaches, broken sink, tv doesn’t work, internet was bad, stunk of cigarettes and weed, mould in bathroom and on ceiling, rude receptionists, broken dresser, no iron
Commentaires de Gestion de l’hôtel
31 déc. 2022 par Jb, Gestion de l’hôtel
Thanks for sharing your concerns. We apologize for your experience, and will take the appropriate measures to ensure our rooms are impeccable. If at any time you wish to bring something to our attention, please notify our staff, and we'll do all we can to ensure your stay is a comfortable one.
par un voyageur
Publié le 4 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 déc. 2022 par Jb, Gestion de l’hôtel
Thanks for staying with us. We'd love to earn your 10 star rating!
par un voyageur
Publié le 4 déc. 2022 sur Expedia
Worst stay ever! So dirty and unclean. Bed dirty, curtains dirty, everything dirty.
par un voyageur
Publié le 8 nov. 2022 sur Expedia
I was asked Multiple times if I want to buy drugs when I would get to the room at night and the Ceiling in the bathroom with coming down there were stains on the sheets when you remove the top cover . There were dogs running around the parking lot with no leash and no owner when I would ask to step in the front desk about a certain situation they were threaten to kick me out and cancel my reservation until we would apologize for the mistake on my reservation I made on line ..All in all it was a very unprofessional uncomfortable stay with the red roof
Commentaires de Gestion de l’hôtel
31 déc. 2022 par Jb, Gestion de l’hôtel
Hi Amanda, Thanks for letting us know about your experience. It seems this was not your expectations nor ours. This will be forwarded to management to take the necessary actions.
par un voyageur
Publié le 8 nov. 2022 sur Expedia
When I check in I pay with my Dept card and had no problem then I went to the front desk a few days later to extend my stay they African American lady at the front desk look at my card and she Through the card back at me with a hostile manner and said “yall people need to get a card with your name on it “ I can’t take this card.But it was the same card I check in with I told her ok u don’t have to get a attitude.she replied “I’ll kick u out right now and u can leave “ I told her that not necessary and I will pay in cash so made a reservation in the morning on line paid in full to stay a few extra nights and the She same lady from the front desk disrespectful came to the door says to my husband we have to get out. I was at work and my husband calls me says they made him pay in cash for the extra nights .So when I called her to confirm my reservation I made was paid all ready earlier that morning on line .He raised her voice saying there no reservation.when I asked her to double check for me.she told me there was no reservation.then she check and saw there was a reservation.she said it was not there before and made it seem like it was my fault.and to tell my husband to go get his money back that she made my husband pay.I asked her name she got a attitude and said I don’t need to know her name and she canceling my reservation and I can leave and hung up on me.Went to the room and told my husband she canceling my reservation said we had tomany dogs made my husband apologize
Commentaires de Gestion de l’hôtel
31 déc. 2022 par Jb, Gestion de l’hôtel
Thanks Amanda,We'll look into this.
par un voyageur
Publié le 6 nov. 2022 sur Expedia
par un voyageur de Needville
Publié le 17 oct. 2022 sur Expedia
Bad and terrible attitude from the front desk lady b----. She tried to buck me , and have her whole family in the lobby as she screams the paying customers business out in front of everyone while they are on the phone with there boss
I have never been so discussed and imbarressed with the performance that she gave for her friends and family. This place is low grade and she needs to be removed before they get hit with a lawsuit. I wanted to be there a week but after that .... There is no way I would pay to stay there again ... What I want isa refund.
Commentaires de Gestion de l’hôtel
26 oct. 2022 par manager, Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 16 oct. 2022 sur Expedia
The staff was rude. Theybsent me to a room that was not clean. The floors were dirty. There was a drug deal happening as i got off of the elevator. They should reconsider who runs this place. Its absolutely terrible.
Commentaires de Gestion de l’hôtel
26 oct. 2022 par manager, Gestion de l’hôtel
Thank you for your feedback
