Note fondée sur 611 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,3 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2022 sur Expedia
Pourrait être plus propre. Navette géniale!!
Commentaires de Gestion de l’hôtel
2 mars 2022 par Sophia CSR, Gestion de l’hôtel
Hi Guillaume,
Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our shuttle service. However, our goal is to make our guests 100% satisfied. Therefore, we will share your issue regarding the cleanliness with the housekeeping team for improvements. Hope you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tangella,We appreciate your eight-star rating. Your feedback is important to us, and we invite you to share specific suggestions for how we can enhance our services. Your insights will assist us in striving for a 10-star rating, which is invaluable for our future business. We look forward to welcoming you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Booked the Superior room, there was a dead frog in the first room so I was relocated to another one. Roaches were everywhere in both rooms. The rooms only come with 3 towels and housekeeping only came in from 2pm to 4pm. I had to ask the front desk staff for towels 6 times over two and a half days and even then, there was a four hour wait. Area near the hotel is bleak, on a walk to a nearby Waffle House I was accosted by a very large stray dog. There are also many vacant buildings nearby. Overall, I would not recommend anyone to stay here, p.s the pool was also filthy.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Edonte,Thank you for your detailed feedback. We regret that your stay did not meet expectations, and we have taken note of the issues you raised. Cleanliness and timely service are areas we are actively working to improve. While the surrounding area is beyond our control, your concerns about the overall environment are understood. We appreciate your input, as it helps us focus on enhancing both our services and facilities.Sincerely, Hotel Manager
par un voyageur
Clean, comfortable, convenient, pet friendly!
Publié le 28 sept. 2024 sur HotelsClean, comfortable, convenient — the 3 C’s! Safe location, and very easy access to Beltway 8 on the north side near the IAH airport. Very friendly staff. Pet friendly! I was working there, and we ended up staying nearly a month. Recommended!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cynthia,Thank you for the fantastic 10/10 rating! We're thrilled to hear you enjoyed our clean, comfortable, and convenient accommodations, especially being pet-friendly. It's great that our location and friendly staff made your month-long stay enjoyable. We appreciate your recommendation and hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Roaches everywhere in the hotel room. The housekeeping staff was rude and lazy. They dont clean worth a damn!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jesse,Thank you for sharing your feedback. We sincerely apologize for your experience regarding cleanliness and pest issues. Please know that we take cleanliness very seriously and regularly conduct pest control to maintain a comfortable environment for our guests. Your concerns are important to us, and this may be an isolated incident. We will address your feedback with our housekeeping team to ensure we continue to meet our high standards. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kahlil,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear William,We appreciate your eight-star rating. Your feedback is important to us, and we invite you to share specific suggestions for how we can enhance our services. Your insights will assist us in striving for a 10-star rating, which is invaluable for our future business. We look forward to welcoming you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I a have not yet received my $50 deposit.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Juan,Your feedback has been duly noted for review and further investigation.Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Lots of drugys hanging around the hotel
They tried to brake in to my van destroyed the lock on the door
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Richard,We have a strict zero-tolerance policy against any such activities in and around our hotel premises. Please know that we take your concerns seriously and will investigate this matter thoroughly to ensure the safety and security of our guests.Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
awesome
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Montaze Broz,Thank you for the awesome 5/5 rating! We’re thrilled you had a great experience. Looking forward to your next visit!Sincerely, Hotel Manager
