Ratings based on 936 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 29, 2024
Friendly staff. Good restaurant. Comfortable room
Comment from Hotel Management
Oct. 30, 2024 by Patrick C., Hotel Management
Christopher, I'm excited to hear you enjoyed our people, food, and the room! I'm glad we were able to make you feel at home, come back and see us again.
by A traveller
Posted Aug. 25, 2024 on Expedia
Room was great. I had asked for an item and it took the staff the requests to get it. I also called the restuarant for in- dining and at first the message said they were closed, they weren't closed. I tried again and the phone just kept ringing with no answer. Poor customer service. I door dashed my meal since they obviously didn't want my business.
Comment from Hotel Management
Aug. 31, 2024 by Patrick C., Hotel Management
Kevin Dee,I regret this was your experience with us. Your observations have been shared with our leadership team, as we are capable of providing much better service than this.
by A traveller
Posted Aug. 15, 2024 on Expedia
The Sheraton always has everything you need beautiful hotel airport shuttle, food options. I wish the youngsters of today were able to understand what it is to provide customer service. I find that they demand it for themselves, but do not do it themselves in the workplace. I blame that on the individual and not the company usually that individual find their way through the exit, Food was good.
Comment from Hotel Management
Aug. 22, 2024 by Patrick C., Hotel Management
Annette, Thank you for feedback and we're glad to hear you enjoyed your time with us. Customer service is a skill, that requires constant training and reinforcement, to turn the skill into a culture. We will continue to invest this time, into our staff, so that we become an even better host to our visitors!
by A traveller
Posted Aug. 7, 2024 on Hotels
Airport layover. Went smoothly.
Comment from Hotel Management
Aug. 9, 2024 by Patrick C., Hotel Management
janett,I'm glad to hear that you enjoyed your time with us, we hope to have you back in the future!
by A traveller
Posted Aug. 7, 2024 on Hotels
Toilet not working
Comment from Hotel Management
Aug. 9, 2024 by Patrick C., Hotel Management
Tarak,I'm sorry to hear you had an issue, that caused your time with us to not be enjoyable, please let us know if you experience something similar (if you're with us again) and we'll be more than happy to resolve that on your behalf.
by A traveller
Posted Jul. 29, 2024 on Hotels
Amazing
Comment from Hotel Management
Jul. 31, 2024 by Patrick C., Hotel Management
Andrew, We love this type of feedback, thank you!
by A traveller
Posted Jul. 27, 2024 on Expedia
Not clean. And the klennek in the bathroom dissolved into particles. It was awful
Comment from Hotel Management
Jul. 29, 2024 by Patrick C., Hotel Management
Maria,We're equally disappointed that your visit was less than perfect. Your observations have been shared with our housekeeping team, so that we can sure a similar situation doesn't happen again.
by A traveller
Posted Jul. 24, 2024 on Expedia
Staff were amazing!!!
Comment from Hotel Management
Jul. 29, 2024 by Patrick C., Hotel Management
Joshua,Thank you for the fantastic rating and we're excited that our staff made your visit memorable, come back and see us!
by A traveller
Posted Jul. 23, 2024 on Expedia
The sheets and towels were not cleaned
Comment from Hotel Management
Jul. 29, 2024 by Patrick C., Hotel Management
Tenesha,We're equally disappointed and apologize for this happening to you. Providing clean and comfortable accommodations is one of the more basic services that we provide; however, we failed in this instance. Your feedback has been shared with our housekeeping leaders to ensure this was an isolated incident.
by A traveller
Posted Jul. 15, 2024 on Expedia
The air conditioner in my room just was not adequate. I kept turning it down and it just would not cool the room off
Comment from Hotel Management
Jul. 29, 2024 by Patrick C., Hotel Management
Paul,We appreciate your feedback and apologize for the AC issues, that you experienced, prevented you from being comfortable. Since your departure, we have diagnosed and solved the problem with that AC.
