Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024
Ok
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Thank you! We can't wait to welcome you back for another fantastic stay.
par un voyageur
Publié le 6 août 2024 sur Expedia
No tienen desayuno
Commentaires de Gestion de l’hôtel
7 août 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Gracias por tomarse el tiempo para hacernos llegar sus comentarios. Lamentablemente, en este momento no estamos ofreciendo servicio de desayuno en nuestro hotel. Queremos informarle que hemos actualizado esta información en todas las plataformas de reservación para evitar futuros inconvenientes.Agradecemos su comprensión y paciencia en este asunto. Esperamos tener el placer de recibirle nuevamente en nuestro hotel muy pronto.
par un voyageur
Publié le 6 août 2024 sur Expedia
We love to stay at this hotel
Commentaires de Gestion de l’hôtel
7 août 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Thank you so much! We can't wait to welcome you back for another fantastic stay.
par un voyageur
Publié le 5 août 2024 sur Expedia
Los botes de basura de afuera del hotel están llenos …
Commentaires de Gestion de l’hôtel
6 août 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Thank you for your feedback; we will use it to improve our services.
par un voyageur
Publié le 5 août 2024 sur Expedia
When we first got there the lady at the front desk was not friendly at all: never smiled or greeted us. She just went through the motions of checking us in. We were told about breakfast for the following morning as it was INCLUDED in our stay. The next morning, breakfast was not provided. When we asked the front desk, we were told they were not having it and they didn’t know if we would the next morning either. THE HOTEL WAS COMPLETELY BOOKED THAT WEEKEND! Had they notified us that breakfast wasn’t going to be included for the weekend we would NOT have stayed there. I had two babies that I had to get ready and load up and go find breakfast for before we could start our normal day. The workers at the front each time we needed something or to check out were never friendly or smiled. They too just went through the motions just to get paid. Definitely DO NOT recommend staying here.
Commentaires de Gestion de l’hôtel
6 août 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Thank you for sharing your feedback with us. We sincerely apologize for your disappointing experience during your stay.Regarding the breakfast, I'm sorry to let you know that we no longer offer breakfast services. I empathize with the inconvenience it caused you. This change has been communicated to all third-party platforms to ensure that future guests are aware of this update.We are also addressing your concerns about the service you received from our front desk team to ensure that our guests receive the warm and welcoming experience they deserve.Thank you again for your feedback. We hope to provide you with a much better experience in the future.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Thank you for your feedback, we will use it to improve our services. If you have any specific suggestions or additional comments, please feel free to contact us.
par un voyageur
Publié le 5 août 2024 sur Expedia
Great price, great stay.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sonesta Essential NW, Gestion de l’hôtel
We look forward to welcoming you back soon!
par un voyageur
Publié le 5 août 2024 sur Expedia
Very nice hotel
Commentaires de Gestion de l’hôtel
5 août 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Thank you for your feedback! We look forward to welcoming you back soon!
par un voyageur
Publié le 4 août 2024 sur Expedia
I enjoyed how safe I felt when I was there, that was the main thing I got from this stay.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Thank you for your feedback! We look forward to welcoming you back soon!
par un voyageur
Publié le 4 août 2024 sur Expedia
We did not like the fact that it advertised breakfast and it offers no breakfast. The small patio or seating area outside is dirty so sad to see the cushion on the floor with mildew. The rooms offer no toiletry. Will not recommend this hotel .
Commentaires de Gestion de l’hôtel
5 août 2024 par Sonesta Essential Houston Westchase, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues you encountered during your stay.I'm very sorry for any inconvenience caused. We have updated all our third-party platforms to reflect that breakfast is no longer offered, but it appears this information may not have been communicated effectively.We will address the cleanliness issues with the patio area and ensure that our room amenities are properly stocked to meet our guests' needs. Your feedback is invaluable in helping us make these improvements.Thank you again for bringing these concerns to our attention.
