Note fondée sur 334 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par rp, Gestion de l’hôtel
Calvin,Thank you for staying with us and posting your feedback.
par un voyageur de Bryan
Publié le 18 août 2024 sur Expedia
Stayed for two nights. Booked for convenience if location and breakfast so we didn't have to go somewhere else. Thai is an obviously remodeled hotel bought by Hilton. They did an ok job on the remodel but the rooms are soooo tiny no where to sit and the continental breakfast consists of cellophane wrapped muffins stale bagels and yogurt. If you wanted cereal you could buy it from their "store". Not a very good stay
Commentaires de Gestion de l’hôtel
20 août 2024 par rp, Gestion de l’hôtel
Howard,Thank you for the reply and I am sorry the new renovated hotel did not hit the mark. Hilton is aware of the shortcomings of the breakfast menu and are in process of changing the menu. I hope you will give us another chance to show how we are improving and growing this new brand with valuable feedback like yours. Thank you.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Rp, Gestion de l’hôtel
Erica,Thank you for the 10 out of 10 review of the new Spark by Hilton Clay Road stay.
par un voyageur
No respect for peace and quiet
Publié le 12 août 2024 sur HotelsThe noise level among the guests and housekeeping was beyond normal. Housekeeping started at about 9:00am and it seemed to be a door slamming competition between the towel remover, housekeeping and the guests. I have not experienced this level of door slamming in a long time. I made the manager aware and he stated that they would take suggestions into consideration? Too late…I did not ask for a refund just wanted to make them aware that they need to train staff on how to properly handle the doors when cleaning the rooms or removing the trash. As far as the guests, they were just pure rude.
It was a heavy door but I made sure that I did it just let it slam.
Commentaires de Gestion de l’hôtel
13 août 2024 par rp, Gestion de l’hôtel
Caryln,Thank you for speaking with me at checkout on the noise concerns from staff and guest. We are retraining and improving the housekeeping process to help minimize noise and to add new door cushions on the frames to dampen the sound. We hope to see you again soon to show our improved operations.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par rp, Gestion de l’hôtel
Karen,Thank you for the 5 out of 5 review of your most recent stay with us
par un voyageur
Publié le 5 août 2024 sur Expedia
Es un hotel muy bonito, muy limpio, y muy decente, habitaciones amplias y cómodas. . El desayuno continental es una total decepción ya que es solo pan, yogurt , jugo y café. El personal del turno nocturno son muy apáticos, No te ayudan con la solución de los problemas. El manager de la mañana, es muy amable y está dispuesto a ayudarte en cuanto pueda. En general sí lo recomiendo y sí me volvería a hospedar ahí.
Commentaires de Gestion de l’hôtel
6 août 2024 par Rp, Gestion de l’hôtel
Cesar,Thank you for staying with us and I apologize for the night stay delay in taking care of the internet connection problem. I will address with the team to ensure they are able to troubleshoot. Thank you again for the review and we look forward to your next stay at our new Spark by Hilton Houston Clay Road
par un voyageur
Nice hotel
Publié le 30 juill. 2024 sur HotelsNice clean hotel, needs a better breakfast. Room gets hot then cold. Very humid in the room because there’s no bathroom fan
Commentaires de Gestion de l’hôtel
13 août 2024 par rp, Gestion de l’hôtel
Marc,Thank you for your review and feedback on your most recent stay with us. We do have bathroom fans but it is continuously operating on very low speed to keep noise down. It is a centrally operated system and not individual room controls. I will forward the breakfast comments to Hilton as they are taking the feedback to add more breakfast selections.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par rp, Gestion de l’hôtel
Cherita,Thank you for the 10 out of 10 review of the new Spark by Hilton at Clay Road
par un voyageur
Publié le 5 juill. 2024
Commentaires de Gestion de l’hôtel
13 août 2024 par rp, Gestion de l’hôtel
Marla,Thank you for staying with us at the new renovated Spark by Hitlon Houston Clay Road. We look forward to seeing you again.
par un voyageur
Publié le 27 juin 2024 sur Hotels
Super clean place
Commentaires de Gestion de l’hôtel
20 août 2024 par rp, Gestion de l’hôtel
Eddie,Thank you for the 10 out of 10 review of your stay in June.
