Note fondée sur 780 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Staff at reception were friendly & seemed genuinely willing to accommodate the guest request. Good Job management for employing good staff
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that our reception team made a positive impression and were able to accommodate your requests. We take pride in our staff, and it's wonderful to know that their efforts were appreciated.We’ll be sure to pass along your compliments to the team, and we hope to welcome you back soon for another great experience!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you always feel welcome here and that you enjoy the friendly atmosphere and cleanliness. We strive to make every guest feel at home, and it’s wonderful to know we’ve succeeded. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you for the fantastic rating! We're so glad to hear you had a perfect experience. We look forward to welcoming you back for another 10/10 stay!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I always feel welcome here very nice friendly people and nice clean places
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you always feel welcome here and that you enjoy the friendly atmosphere and cleanliness. We strive to make every guest feel at home, and it’s wonderful to know we’ve succeeded. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
I did not enjoy my stay and I ended it early for several reasons. When I arrived, it was late, and I was exhausted. A nice woman at the front desk checked me in. I noticed a mildew smell, but since Houston is humid, I paid it no mind. When I got off of the elevator, the smell was even stronger. I got to my room and went to bed. In the middle of the night, my chest started feeling tight and I couldn’t figure out why. To make a very long story short, the next day when I slid the barn door to the bathroom closed, the wallpaper was peeling and there was lots of black mold exposed. I had been breathing that in all night! They changed my room, but the next room had a big spider in it. Later, the power and internet went out and I was done. I checked out and went to a different hotel.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Evan A, Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay. I am truly sorry to hear about the issues you encountered during your visit. Your experience with the mold, spider, and the power outage is not reflective of the standards we aim to uphold. Please know that we take these concerns very seriously and are working with our maintenance and housekeeping teams to immediately address these problems.We understand how frustrating this must have been, and we regret that we were unable to meet your expectations. Thank you again for bringing this to our attention, and we hope to have the chance to serve you better next time.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you for the fantastic rating! We're so glad to hear you had a perfect experience. We look forward to welcoming you back for another 10/10 stay!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you for the fantastic rating! We're so glad to hear you had a perfect experience. We look forward to welcoming you back for another 10/10 stay!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you so much for your feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another great experience!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Not a safe place to stay
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you for sharing your feedback. We are very sorry to hear that you didn’t feel safe during your stay, as guest safety is our top priority. Please know that we take these concerns seriously, and we would like to understand more about what led to your perception of the property.If you’re open to it, we invite you to contact us directly to provide further details, as we want to ensure that we address any issues and improve the experience for future guests.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Evan A, Gestion de l’hôtel
Thank you for your feedback! We’re so glad to hear you had a good stay and enjoyed the breakfast. We look forward to welcoming you back for another great experience!
