Note fondée sur 271 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juill. 2024 sur Expedia
I STAY AT THIS PROPERTY FOR TWO WEEKS AND THE MAID SERVICES WAS TERRIBLE NOT CLEANING THE ROOM IN SIDE OF THE ROOM HAD ANIMAL Odor
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Edward, Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience.Natalie #Team6
par un voyageur
Publié le 21 juill. 2024 sur Hotels
TV didn't work; it was replaced later.
Sink stopper was broken.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Manfred,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Publié le 13 juill. 2024 sur Expedia
I booked to stay for one night, when I checked in, they said they couldn't check in because they had lost power for a week, they should have notified me 72 hours in advance so I could know how to book another hotel. But they didn't do that, and we had to struggle to find a hotel that night to sleep. I discovered that because we couldn't check in, we had to cancel. They charged us a cancellation fee while they was the one who didn't give the room.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Mi,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6
par un voyageur
Publié le 13 juill. 2024 sur Hotels
The weather was bad the day i checked in the hurricane hit the next day and i was without lights the whole time i checked out 2 days early and im still trying to get my refund.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jamela,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur de Pearland
Publié le 7 juill. 2024
par un voyageur
Publié le 6 juill. 2024 sur Expedia
The rooms were stinking.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Sanjay, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay.Once again, we extend our sincerest apologies for any inconvenience caused.Natalie #team6
par un voyageur
Publié le 30 juin 2024 sur Expedia
par un voyageur
Publié le 26 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Cesar,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 2 juin 2024 sur Expedia
Broken toilet seat. Bathroom door wouldnt close so we had to brace it shut with a trash can. Ancient built-in microwave with bubbling paint inside that could flake off into any food being warmed up. TV didnt work. Rooms smelled damp and musty. AC's didnt drain properly so there were puddles of water right outside the door that were easily tracked inside. Honestly a pretty miserable place to spend a couple of days. I would not recommend this place unless you're down to last few bucks and just need a place to rest for night.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi William,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur de Conroe
Publié le 2 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Customer Care Team, Gestion de l’hôtel
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.
