Ratings based on 789 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Very inexpensive but you get what you pay for
Posted Mar. 28, 2024 on HotelsThismotel was very inexpensive and clean, and breakfast left a lot to be desired since it was only biscuits, gravy, cereal, and waffles. had a few of the interstate and was very noisy. Bathroom tub was not clean..
Comment from Hotel Management
Apr. 2, 2024 by Customer Care Team, Hotel Management
Dear Kimberly, thank you for sharing your feedback with us. We're glad to hear that you found our motel to be a clean and budget-friendly option. We apologize for any inconvenience caused by the limited breakfast offerings and noise from the nearby interstate. Please know that your concerns regarding the cleanliness of the bathroom tub will be addressed with our housekeeping team to ensure that our standards are consistently met. We appreciate your input as it helps us to improve our services for future guests. We shall be thrilled to accommodate you on all your trips to Spring, with our facilities running at their best.Best Regards,Customer Care Team
by A traveller
Posted Mar. 24, 2024 on Hotels
Excellent Hotel and great location.
Comment from Hotel Management
Mar. 27, 2024 by Customer Care Team, Hotel Management
Dear Padraic, it's our absolute pleasure to know you loved your stay with us at the SureStay Hotel. We strive to provide excellent value to our guests through our favorable location and top-notch property conditions. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Spring.Best Regards,Customer Care Team
by A traveller
Shopping trip.
Posted Mar. 19, 2024 on HotelsComfortable and quiet.
Comment from Hotel Management
Mar. 21, 2024 by Customer Care Team, Hotel Management
Dear Armando, we thank you for honestly rating our hotel and services. Our main objective is to provide a quiet, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten SureStay Hotel guest experience on your next visit to Spring.Best Regards,Customer Care Team
by A traveller
Posted Mar. 19, 2024 on Hotels
Staff is always professional and welcoming. Love staying here.
Comment from Hotel Management
Mar. 20, 2024 by Customer Care Team, Hotel Management
Dear Jeri, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our friendly and professional services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the SureStay Hotel with the finest of our facilities and services!Best Regards,Customer Care Team
by A traveller
Nice Stay.
Posted Mar. 16, 2024 on HotelsNice Hotel in a Great Location. Staff are excellent. Complimentary Breakfast every morning. Will be back.
Comment from Hotel Management
Mar. 18, 2024 by Customer Care Team, Hotel Management
Dear Padraic, we are thankful for giving our hotel a splendid rating for our location, staff services, and complimentary breakfast. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team
by A traveller
Business
Posted Mar. 12, 2024 on HotelsAlways a good experience here. Staff is friendly and professional.
Comment from Hotel Management
Mar. 13, 2024 by Customer Care Team, Hotel Management
Dear Jeri, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our friendly and professional services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the SureStay Hotel with the finest of our facilities and services!Best Regards,Customer Care Team
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Apr. 2, 2024 by Customer Care Team, Hotel Management
Dear Robert, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at the SureStay Hotel. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team
by A traveller
Posted Mar. 9, 2024 on Expedia
Parking
Comment from Hotel Management
Mar. 12, 2024 by Customer Care Team, Hotel Management
Dear Sam, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to share your feedback on the parking situation. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the SureStay Hotel on your next visit!Best Regards,Customer Care Team
by A traveller
Posted Mar. 5, 2024 on Expedia
Property was old, dirty and outdated
Comment from Hotel Management
Mar. 6, 2024 by dk, Hotel Management
Thank you for choosing us, Nicole ! We appreciate you taking the time to share your feedback, most especially the comments you made about the room and Exterior. It's important for us to impress our guests and your comments will make this goal that much more attainable. All the best on your future travels!
by A traveller
Business
Posted Mar. 5, 2024 on HotelsI stay here consistently. The staff is always welcoming at checkout and friendly on checkout. I recommend this hotel for business or pleasure.
Comment from Hotel Management
Mar. 6, 2024 by dk, Hotel Management
Thanks for choosing us, Jeri ! We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
