Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,1 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Door code was not working my first day, worst bunk bed i’ve sleeped in because it was moving a lot, temperature was very cold and they give my only a thin blanket, floor of the bathroom was covered with the same wet towel for four days, bathroom was also dirty and there was strange smells in the house. Sorry about the bad review, I hate doing that but if it can help futur visitor having a better experience than me, hope it can help.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par STAFF, Gestion de l’hôtel
THANK YOU FOR YOUR HONEST REVIEW AND WE WILL TAKE ALL INTO CONSIDERATION TO MAKE OUR GUEST EXPERIENCE BETTER.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Very complicate
Commentaires de Gestion de l’hôtel
31 juill. 2024 par STAFF, Gestion de l’hôtel
SORRY YOU FOUND ANY OF OUR PROCESS COMPLICATED. WE RECOMMEND GUESTS COMPLETE THEIR ONLINE CHECK IN BEFORE THEY ARRIVE AT THE LOCATION SO YOU WILL HAVE A SEEMLESS ENTRY BY HAVING INSTRUCTIONS BEFORE YOU ARRIVE.
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par STAFF, Gestion de l’hôtel
We're sorry to hear that your experience at UGLY HOUSE fell short of your expectations. We strive to provide all our guests with a positive and comfortable stay, and it's disappointing to learn that we didn't meet that standard for you. Your feedback is invaluable to us, and we take it seriously as we continuously work to improve our services. If there are specific issues you encountered during your stay, please feel free to reach out to us directly so we can address them. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
par un voyageur
Publié le 20 avr. 2024 sur Hotels
They moved me to another hotel that I couldn’t even go inside of.
Commentaires de Gestion de l’hôtel
21 mai 2024 par STAFF, Gestion de l’hôtel
We sincerely apologize for any inconvenience you experienced during your stay. Our intention was to enhance your experience with the upgraded room and convenient travel distance of just 1 mile, but it's disheartening to learn that these efforts fell short of your expectations. Your feedback is invaluable to us, and we're committed to making it right for you.
par un voyageur de Houston
Publié le 5 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2024 par STAFF, Gestion de l’hôtel
Sorry your stay was les than stellar.
par un voyageur
Publié le 24 mars 2024 sur Expedia
Photos on the listing are VERY misleading. The property was filthy, smelled of mold, and visually had BLACK mold in nearly every corner of the house ESPECIALLY in the bathroom. Had I known the true condition of this property I would not of booked due to a severe allergy I have to mold, as does my 9 year old daughter who was with me for this trip. We originally had booked for 2 nights, but could not stay there a second night as it was a serious concern for our health. We have been home now for a week and we are still recovering from the allergic reaction we both suffered during the one night we were there.
There was no on site staff, the staff on the phone was very pleasant though. The other people staying there were also very nice. The customer service was truly excellent.
But this property is the most serious health hazard I’ve ever seen. It is NOT suitable for anyone to stay/live in.
Commentaires de Gestion de l’hôtel
21 mai 2024 par STAFF, Gestion de l’hôtel
We're genuinely sorry to hear that your recent stay did not meet your expectations. Your comfort and well-being are our utmost priorities, and we deeply regret any discomfort you experienced during your time with us.We appreciate your feedback regarding the property's condition. While we take all feedback seriously, we want to assure you that the cleanliness and maintenance of our property are of the highest importance to us. Our team conducts regular inspections to ensure that our accommodations meet our standards of cleanliness and safety.That being said, we understand that perceptions can vary, and we apologize if the presentation of our property did not align with your expectations. We will certainly look into any areas that may need improvement to prevent future discrepancies.We're delighted to hear that you found our customer service team and fellow guests pleasant. Providing exceptional service is something we pride ourselves on, and we're glad that aspect of your stay was positive.We hope that you would consider giving us another chance to exceed your expectations in the future. Should you decide to return, please don't hesitate to reach out to us directly, and we'll ensure that your next experience with us is nothing short of exceptional.Thank you once again for sharing your feedback with us. We truly value your input and the opportunity to improve.
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par STAFF, Gestion de l’hôtel
Aww. Sorry your reservation was not to your expectations.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Bed and tv and room clean
Commentaires de Gestion de l’hôtel
20 févr. 2024 par STAFF, Gestion de l’hôtel
WE WILL BE HAPPY TO HOST YOUR STAY ANYTIME.
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par STAFF, Gestion de l’hôtel
THANKS FOR YOUR REVIEW
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Clean and quiet
Commentaires de Gestion de l’hôtel
20 févr. 2024 par STAFF, Gestion de l’hôtel
THANKS FOR BEING A GREAT GUEST
