Note fondée sur 611 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
CONS: If you are looking for a overpriced motel this is it. My stay was 4 days in the suite. From Day 1 until the morning hours of Day 3, the building was without Cable because a homeless man destroyed the satellite. During this same time, the pool was also down due to over usage of chemicals. So there was nothing to do at the hotel for a while. Overnight representatives even told me that they only had board games to offer.
On Day 3 ,around 10am, the cable and the pool finally opened at 11:00 am. The pool ,at the time, was mucky looking so we made the best of it until it got uncomfortable. By 10 pm that night, the homeless man blew the cable again. So of course, we were without cable the duration of the trip. Which in turn we got a FIRESTICK in order to get by.
The general manager was suppose compensate us for the inconvenience and I have YET to see any effort's. I have called several times in the last week and nothing.
***Also, the breakfast is ok, nothing fancy. They were real stingy with servings.Even another guest laughed at the portions that were there. I just went out to enjoy the brunches elsewhere.
** Also, the rooms smell a little funny, so bring some air freshener
PROS: **The front desk representatives were very nice and as understanding as they could’ve been.
**The location of the MOTEL is nice despite the confusion of the entrance and the exit and the homeless
**The rooms looked really nice and beddings were cared for.
Commentaires de Gestion de l’hôtel
27 août 2024 par MGMT, Gestion de l’hôtel
Hi Michelle - thank you for your review. This was a very unfortunate incident that our staff and guests went through, during your stay. This situation has forced us to relocate our satellite dish to an area that is inaccessible to anyone except our staff and contractors but this will ensure that these types of issues never occur again. We appreciate your patience in allowing our team to work through this matter and hope that you will give us another opportunity on your next trip to Houston.
par un voyageur
Nice hotel
Publié le 21 août 2024 sur HotelsNice room. The tv was tiny. The bathroom needs a new shower curtain and the shower fixture was loose but functional.
Hard to find due to road work and one way streets. Traffic was terrible.
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your review and your notes about the room. Comments such as yours help us fix problems and improve our service. We look forward to seeing you again in the future!
par un voyageur
Publié le 17 août 2024 sur Expedia
The frontdesk was not very accommodating, A change from the reserved room with king size bed and sleeper sofa to two queen beds would be am extra charge of 180 USD per night because the receptionist said "you booking is non refundable, so we have to charge you the other room for the full price and the booked room will not be refunded. What a stupid policy.
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your review. I am sorry about the issue with changing the room, different room type do come at a different cost. I am confident we can accommodate you better in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
I have been to this hotel multiple times & loved it every-time. This time was a little different. I got the Two bedroom suite with the pull out sofa, and was very disappointed to find that the sofa smelled like a pile of piss. I couldn’t even sleep on it, the smell hit me so bad before i could even fully open the couch. It was so disgusting (plus plenty of stains on the mattress). They need a new mattress on that pull out couch or at least a deep clean before allowing another costumer to have to deal with that mess.
Commentaires de Gestion de l’hôtel
12 août 2024 par MGMT, Gestion de l’hôtel
Hello Latrise - we sincerely appreciate you bringing this matter to our attention as well as notifying us that your stay was less than satisfactory. Rest assured that we will visit with our staff about this matter and ensure that our team investigates further. We hope that you'll give us another opportunity the next time you're traveling to Houston.
par un voyageur
Publié le 9 août 2024 sur Expedia
Nice room the complimentary breakfast was on point each day
Commentaires de Gestion de l’hôtel
9 août 2024 par MGMT, Gestion de l’hôtel
Hi Zaquarii - we sincerely appreciate your kind words and review. We hope to see you again soon!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I was fraudulently charged for a stay I did not have at the hotel. They stole $104.13 for not staying after THEY told me there was no availability. I am pursuing legal action against these thieves!
Commentaires de Gestion de l’hôtel
2 août 2024 par MGMT, Gestion de l’hôtel
Hi Tiffany - we appreciate your feedback. Based upon the circumstances, it would be best for you to contact a hotel manager to further discuss this issue as it relates to the hotel's billing policies.
par un voyageur de Florence
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par MGMT, Gestion de l’hôtel
Hi Brandi - we sincerely appreciate the great review and hope to see you again on your travels to Houston!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par MGMT, Gestion de l’hôtel
Hi Gilberto - thank you for the generous review. While it doesn't look like we accommodated your stay perfectly, we hope it was well enough to give us another opportunity on your next trip to Houston. We hope to see you again soon!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
服务太烂 前台很不友好
Commentaires de Gestion de l’hôtel
28 juill. 2024 par MGMT, Gestion de l’hôtel
Hello Jie - we sincerely apologize that we fell short on your expectations as it relates to your stay at our hotel. Please message us with any additional details that you're willing to share so that we can ensure your issues and concerns are addressed. We hope that you will give us another opportunity on your next trip to Houston.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par MGMT, Gestion de l’hôtel
Hi Laura - Thank you for the kind review. We hope that your stay was fantastic and hope that we'll see you again on your next trip to Houston!
