Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
3,1 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nasty Needs to be condemned
Publié le 5 oct. 2024 sur HotelsRoaches, zero hot water, criminal activity, should be investigated and close down. It’s a danger to the area.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear lisa,We sincerely apologize for the experience you described. This is not reflective of the standards we strive to maintain, and we take your concerns about cleanliness, safety, and maintenance very seriously. We are immediately investigating the issues raised, including the water supply and any safety concerns. The well-being of our guests is our top priority, and we’ll be taking swift corrective action. We deeply regret any discomfort caused during your stay.Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Hotels
This was the most horrible hotel Ive ever stayed. Huge chunks of paint peeling in the bathtub and tile walls. Filthy stained towels. Everything is broken with wires hanging out. Cobwebs streaming down from ceiling. Lots of very questionable people from Hurricane Beryl that FEMA is housing there. When I got to my room I was checking the door lock that seperates you from the room next to me to make sure it locked and NO IT DID NOT LOCK! So I managed to lock it half way and push the refridge and chair against it whenALL OF A SUDDEN THERE WAS SOMEONE BANGING ON MY DOOR! IT WAS THE NEXT DOOR MAN A VERY BIG SCARY MAN AS I TALKED TO HIM THROUGH MY WINDOW HE SAID TO ME WHY ARE YOU TRYING TO GET IN MY ROOM? I TRIED TO EXPLAIN TO HIM I WAS checking my door lock and had not even touched his door!! Then he started threatening me saying "YOU DONT WANT TO COME ON THE OTHER SIDE OF THAT DOOR ILL HAVE SOMETHING READY FOR YOU. ALL I was doing was checking for my own safety being a 58 year old womAn staying BY MYSELF. THIs hotel IS ABSOLUTELY DISGUSTING, TERRIFYING,LOUD MUSIC COMING FROM SOMEWHERE INSIDE UNTIL AFTER MIDNIGHT, Horrible bad area!!!
The people staying there are terrible letting their kids RUN UP AND DOWN THE HALLS IN FRONT OF ROOMS SCREAMING AND YELLING TILL LATE NIGHT HOURS. BROKEN GLASS ALL OVER YOUR PARKING SPACE , THE VERY WORST OF WORST OEOPLE ARE STAYING HERE AND IT IS TERRIFYING. IF ONLY I READ THE REVIEWS
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the deeply troubling experience you had during your stay. Your safety and comfort are our top priorities, and the issues you described are unacceptable. Please know that we are investigating this situation and will be addressing these concerns with urgency. We take your feedback seriously and will work with our team to make immediate improvements. We are truly sorry for the distress you faced.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
There were roaches, alive and dead in the room. Stains on the pillow cases. Absolutely disgusting room and outside of the room. Do not stay here.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
不好
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bo,Thanks for your feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Lady in lobby making sexual dates on her phone everyone could hear! Walked into door of room roaches all over the bed 6 that I counted! I did go back to office told them they refunded my
Money but no apologies! Missed the wedding we traveled to had to return home! We aren’t picky but this is a very strange area not safe at all 😩 n black mold was all along the walls in bathroom area
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Hewey,We sincerely apologize for the unacceptable experience you had during your stay. What you described is far from the standard we strive to maintain. We take reports of cleanliness and safety very seriously and will be addressing these issues immediately. We understand how frustrating this was, especially considering your travel plans, and regret that our team did not offer a proper apology. We will take steps to ensure this doesn’t happen again.Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nicholas,Thanks for the stay but sad to see the two stars. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Raquel,Thanks for your feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Adriana,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
This was the worse motel that I ever went into ,it was so horrible to the point me and my husband just turned around and let them have the money because it was Roach infected.i don't recommend no human being to stay for hours let along nights.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cantrell,Thank you for your feedback, and we deeply apologize for the terrible experience you encountered. The conditions you described are completely unacceptable, and we take such matters very seriously. Cleanliness and guest comfort are our top priorities, and we regret that we did not meet those standards during your visit. We are addressing this issue immediately with our team to ensure this does not happen again. Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Ew
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sierra,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager
