Ratings based on 940 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 19, 2024 on Expedia
The original room that was assigned was a little too dated, but front deck assigned another room which was much better, with no hesitation!!!! Staff was very nice
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello MCavion,We appreciate your feedback regarding the room change and are glad to hear you found the second room more to your liking. Our team takes pride in providing excellent service to our guests. Should you have any future concerns, please don't hesitate to reach out to our management team.
by A traveller
Posted Mar. 18, 2024 on Expedia
Nothing
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Vern, We appreciate you sharing your feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with the team for further review and improvement. Thank you for bringing this to our attention.
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by Manager, Hotel Management
Hello Walter,We value your stay and regret not meeting all your expectations. For further assistance, please contact us to address any concerns you may have. We hope to welcome you back for an improved experience in the future.
by A traveller
Posted Mar. 11, 2024 on Expedia
The room was dirty and had roaches. One of the two elevators was broken and the one that “worked” was slow, screeched, hopped and felt so unsafe. Even though I paid in full online, I was charged an additional security deposit that I was not told about when I booked the room. When I checked out in the morning and asked for the paperwork on the deposit I was handed a receipt that said nothing about the deposit and the staff could not explain the paperwork to me. I would never stay there again. Just so bad.
Comment from Hotel Management
Mar. 14, 2024 by Manager, Hotel Management
Hello Kat, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A traveller
Posted Mar. 11, 2024 on Hotels
Comment from Hotel Management
Mar. 14, 2024 by Manager, Hotel Management
Hello TRANG, We appreciate you choosing to stay with us. Please feel free to reach out to us with any feedback from your recent visit so we can ensure your concerns are addressed promptly.
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Manager, Hotel Management
Hello Rebecca, We appreciate you choosing our hotel for your stay. If you have any specific feedback you'd like to share, please reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Manager, Hotel Management
Hello Kiasha, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to us directly so we can address any specific issues that you encountered. We appreciate your time and hope to have another opportunity to provide you with a better experience in the future.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Manager, Hotel Management
Hello Kehinde,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We look forward to welcoming you back in the future.
by A traveller
Posted Jan. 28, 2024 on Expedia
Area around the property is sketchy. Guests loiter in the parking lot smoking weed before coming in so the hallways, elevator, and pretty much everything in the building smells like a skunk. Our room had black mold growing behind the toilet. The entire room was dingy, dirty, and old looking. The staff tries, but how much carpet deodorizer can you use on old and dingy things? The funk didn’t hinder our neighbor’s “activities” for a full hour from 10:30-11:30 pm though. The breakfast was fresh made waffles which were actually decent, but the rest was very meh. Some bread, some bagels, a few types of cereal and hard boiled eggs and that was it. Oh, and milk, apple juice, and orange “drink” in a carafe. Better than starving, I guess!
Comment from Hotel Management
Jan. 29, 2024 by Manager, Hotel Management
Hello Kristin,Thank you for taking the time to provide us with feedback on your recent stay. We apologize for any inconvenience you may have experienced. We strive to create a pleasant atmosphere for all our guests and we take any concerns about the cleanliness and maintenance of our property very seriously. We appreciate your comments and will share them with our team for further review and improvement. We hope you were able to enjoy some aspects of your stay, such as our fresh made waffles for breakfast. We value your feedback as it helps us to improve our services.
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 12, 2024 by Manager, Hotel Management
Hello Alyssha,We're thrilled to hear that you had such an amazing stay with us! We strive to provide exceptional experiences for all our guests, and we're delighted to have exceeded your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay!
