Avis Estya Hotel

Many thanks for taking the time to give the feedback. Like all the hotels in the industry, we are suffering from people not willing to work. Therefore, all of us here wear multiple hats and work in various department to ensure that you, our guest, has an amazing stay. At the time of check in we clearly said that we do not have people working the night shift, because typically nobody comes in the night. And if they do, there is a sign that says the number to call in, and people call the number and we check people in. We are here 24/7 and ware having a challenge finding competent people to work. Your understanding would have been refreshing.We even said that you can use the breakfast area, have coffee & juice in the morning and go via the breakfast area. We even had a full breakfast with freshly made omelets to order. We do believe in going above and beyond, and we are human. Obviously we cannot cater to all the requirements.We had a lot of guests stay with us and we are mighty glad that everyone was able to find the place without any problem. The whole hotel is full of exits, and main door was not just the only location. There was this exit right out of the breakfast area adjacent to the lobby about 20 feet walking distance. Our boiler started giving problems and it was over the weekend, and we did call professionals who were not able to solve the problem. We did fix the problem, and we had 110 Deg. F water temperature and I had hot water in my room and I am the farthest.Typical like every home where we have to run the cold water first to get the Hot water, even here, we had to do the same thing until the hot water line circulates with hot water. We thank you for staying with us and we are very happy that you had a very clean room and a comfortable bed to sleep in. RegardsSri.GM

Dear KevinMany thanks for taking the time to give the feedback. Our boiler started giving problems and it was over the weekend, and we did call professionals who were not able to solve the problem. We did fix the problem, and we had 110 Deg. F water temperature and I had hot water in my room and I am the farthest.Typical like every home where we have to run the cold water first to get the Hot water, even here, we had to do the same thing until the hot water line circulates with hot water. Our rooms can do with an upgrade, but owing to the pandemic we did lose 3 Million in revenue and without money, nothing can happen. We therefore made sure that our rooms are extremely clean.We thank you for staying with us and we are very happy that you had a very clean room and a comfortable bed to sleep in. RegardsSri.GM