Note fondée sur 494 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juin 2024 sur Expedia
When booking this room, we were not informed that the hotel was under renovation. The renovation is understandable since the entire hotel seemed severely outdated. I could overlook that part of it. However, the hallways and our room were not properly cleaned. The floor in our room was heavily stained, the bathroom mirror was covered in toothpaste splatter, the makeup wipe packet on the bathroom counter had a dead bug squished on it, around the beds had food crumbs that hadn’t been vacuumed, and flat surfaces still showed beverage rings that weren’t wiped up. The breakfast area is currently in a meeting room that was unable to accommodate more than a handful of people. A family member of ours had their own room with similar issues to ours and I overheard another guest also complaining to the front desk about the lack of cleanliness of their room. I would say do better communicating the state of your hotel when people book rooms and housekeeping needs to be addressed immediately.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thanks for sharing your experience with us. I want to sincerely apologize for the issues you had during your stay. I'll be sure to share these items with our team right away so that we can correct these issues moving forward.
par un voyageur
Publié le 15 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Jared Jones , Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOWELL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or hiehowell@amerilodgegroup.com.Sincerely,Jared Joneshiehowell@amerilodgegroup.com
par un voyageur
Publié le 14 juin 2024
Commentaires de Gestion de l’hôtel
19 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thank you for your review! We are happy to hear that you enjoyed your stay at our hotel. Please come back and visit us.
par un voyageur
Publié le 9 juin 2024
Close to venue and shopping. Convenient location and friendly staff.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thank you for sharing your experience! Our staff always strives with excellence, and it sounds like they didn't disappoint you during your stay. We look forward to seeing you again!
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
We are happy you enjoyed our hotel and look forward to serving you again. Thank you,
par un voyageur
Publié le 27 mai 2024 sur Expedia
It’s under construction, but everything was very clean and no amenities were missing that I noticed. A very great stay, as always.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thank you for your review! We are happy you enjoyed our Howell location. We will take note of your experience and try our best to make the process seamless. Thank you,
par un voyageur
Publié le 27 mai 2024 sur Expedia
All around good experience…
Commentaires de Gestion de l’hôtel
1 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thank you so much for sharing your experience. We try to make every guest feel welcomed and at home.
par un voyageur
Publié le 27 mai 2024 sur Expedia
never was told when i made reservations that it was under construction, Staff was rude!!
Commentaires de Gestion de l’hôtel
1 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thanks for sharing your experience with us. I'm so sorry to hear about the sub-par items you have mentioned above. I'll be sure to share these items with our team right away so that we can correct these issues moving forward. Thank you for staying with us and we hope to see you again soon! Thank you,
par un voyageur
Great but....
Publié le 21 mai 2024 sur HotelsRoom & bed were great and then I found a $10 unexplained charge on my credit card from Holiday Inn. Still don't know why.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
We are so glad to hear you enjoyed your stay at our hotel and that the staff was able to take care of you during your stay as we are working hard to exceed your expectations. We look forward to having you stay again the next time your travels bring you back to Holiday Inn Express in Howell! We do collect a 10 incidental hold, this should have already released from your card. Please feel free to reach out if you have any questions about the authorization. Thank you for choosing to stay with us.
par un voyageur
Publié le 12 mai 2024 sur Expedia
The only criticism I have is that the carpet was stained in our room and the stair ways.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thank you very much for sharing your experience with us! It's great to hear that you enjoyed your stay. We were glad to provide you with your home away from home and we look forward to welcoming you back to the hotel the next time you return to Howell.
