Note fondée sur 519 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Secteur tranquille, personnel courtois.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Jared Jones , Gestion de l’hôtel
Your Feedback is greatly appreciated. Thanks for sharing your experience! I'm so glad you were able to enjoy yourself while at the hotel. We certainly appreciate the kind words and hope to see you again soon!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
A bit over priced for a basic type hotel. Nothing special just a place to sleep and move on.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thank you so much for sharing your experience. We try to make every guest feel welcomed and at home.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Horrible experience all arounf
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jenny Briggs GM, Gestion de l’hôtel
Hi Alonzo,Thank you for taking the time to share your feedback. I am very sorry you did not enjoy your stay. Please feel free to reach out so that we may discuss your stay further. Thank you
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The front desk staff was very pleasant and helpful. Our room, however, was not very pleasant at all. The sheets and pillows were clean, but that was nearly it. The carpet in room 201 is extremely stained, there are stains on the walls of the room, the tile in the bathroom is cracked and moving when walked upon, and one of the two queen beds was very unstable.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thanks for sharing your experience with us. I'm so sorry to hear about the sub-par items you have mentioned above. I'll be sure to share these items with our team right away so that we can correct these issues moving forward. Thank you for staying with us and we hope to see you again soon!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
The second and third shift employees were unfriendly and unhelpful. Pretty disappointing. Parking was not available, and we were told to park down the street and walk back.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jenny Briggs GM, Gestion de l’hôtel
We know that you have choices when it comes to lodging so THANK YOU for choosing to stay with us. I am sorry you did not receive the quality of service that you deserved. I will discuss this with the staff so that we may improve on this moving forward.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was a nice quite hotel some staff was great others not so much.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thank you so much for reviewing our property! I'm so glad to hear that you enjoyed your time with us. We hope to see you again soon! If I my be of further assistance please feel free to reach out.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Remodeling in the lobby.
Room carpet was dirty and spotty. Did not want to take off my shoes.
Hotel was OK.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jenny Briggs GM, Gestion de l’hôtel
Hello and thank you so much for taking time to review our hotel! We look forward to seeing you next time you are in the area.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jared Jones , Gestion de l’hôtel
Dear Greg,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOWELL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotelSincerely,Jared Jones
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jared Jones , Gestion de l’hôtel
Dear Christina,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOWELL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly Sincerely,Jared Jones
par un voyageur
Updates Happening
Publié le 6 sept. 2024 sur HotelsThe entrance is under construction which is nice to see them putting money back into the hotel but the rooms need to be updated as well. Broken tiles, mildew and outdated rooms made this hotel less than desirable.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Jenny Briggs GM, Gestion de l’hôtel
Thank you for sharing your feedback. We are very excited about our renovation and look forward to getting into the room portion. We hope you will come back to see all the great updates next time you are in our area.
