Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Frustration with Getting Check-in and Checkout Instructions
Publié le 16 mai 2023 sur HomeAwayContacted Vrbo on 5/9/23 to get check-in instructions on how to get in the house once we got there on 5/12/23. They sent me an email but the app on how to "Access your rental" never would open. I contacted Vrbo several times to let them know. As of one hour before we left on our trip I still didn't have an email telling me how to get in the house. Once I left my house I couldn't get in my email. Made several calls to Vrbo on my way to the house. Never could get in touch with the Property Manager and neither could Vrbo. It was only until I got to the property was I able to get a code to get in the house.
This is unacceptable business from a property manager. If you are going to rent a property you better be sure guests can reach you if they have a problem.
Commentaires de Gestion de l’hôtel
16 juin 2023 par VrboOwner, Gestion de l’hôtel
We do not give the check in instructions until the current guests have checked out. That is for our guests safety and as soon as the guests checked out I sent the check in instructions to you hours before check in. This is simply for the safety of our guests that way no one else has access to the house while they are there.
par un voyageur de Powell
Property reservation fell through at last minute
Publié le 7 janv. 2023 sur HomeAwayLast minute cancelation and very delayed communication left me and family stranded without a property and scrambling to find somewhere to stay.
par un voyageur de Orange Park
Lovely Home
Publié le 16 oct. 2022 sur HomeAwayThe home is so nice. We had a great time with this as our home base.
